The GemSeek CX platform empowers companies to woo and grow customers worth millions of dollars.
Measure how well you keep your promises at every touchpoint and get crystal clarity how to transform your business to indulge customers beyond satisfaction.
These companies trust us
Do you have what it takes to truly stand out?
Customers have more available options than ever. Your competitors are ferocious. Your product, marketing and technology strategy are increasingly hard to distinguish. It’s a hard job to try and stand out, while at the same time you are pressured to optimize operational efficiency, stop unhappy customers from leaving and grow continuously.
A scalable solution to give you clarity and guide your everyday decisions. In the first 3 years after implemention it can help you:
Increase customer satisfaction YOY by at least 15pp
Decrease churn by 40%
Increase revenue by 10%
Spend 30% less on customer support
Our customers have successfully completed over 30 000 improvement initiatives.
GemSeek customer experience platform enables multi-country programs where you:
Understand what impacts customer satisfaction
Measure experience in real time across all channels and identify key satisfaction drivers
Predict customer behavior and actions
Provide AI-driven recommendations for retaining and growing customers
Mobilise the entire organisation
Empower employees at all levels to improve CX and implement strategic changes
The next generation of customer analytics
The perfect upgrade of satisfaction surveys – implement advanced analytics in your organization with this comprehensive playbook.
Multiple channels
Reach customers through multiple channels
Engage with customers the way they wish. Show your flexibility and friendliness to increase response rate.
Survey Engine
Build surveys quickly and easily
Create your own surveys or use our intuitive templates to guarantee that you ask the right question at the right moment.
ROI Measurement
Smartly monetise your data
Measure how the increase in customer metrics (e.g. NPS score) impacts the increase in business metrics (e.g. average revenue per user).
Identify and prirotitise CX improvement actions with the highest impact on revenue.
Driver analysis
Understand what impacts your CX
Uncover the drivers of customer satisfaction and disatisfaction to solve customer issues and untap new opportunities
Customisable dashboards
Take real-time decisions with our customised dashboards and reports
Let everyone in the organization report on the same data in the custom format they need.
Case Management
Decide, plan and implement improvements
Automate case creation after reception of negative feedback to enable immediate resolution actions.
Initiate long-term transformative improvements.
Implementation & Integration
Agile multi-stage global rollouts
Enjoy seamless implementation and integration with your existing IT landscape. Our team is experienced in managing complex rollout plans to over 70 markets worldwide.
Text analytics
Deploy best-in-class text & sentiment analytics
Use our automated topic detection and sentiment engine to dive into the “why” of customer behavior
Predictive analytics
Leverage on predictive analytics
Pinpoint next best actions and understand the experience of previously unknown, passive and hard-to-reach customers to rescue the ones at risk
Our CX platform is already implemented by:
Senior leadership
Grow profitability and reduce risks of customers leaving you .
CX Professionals
Prioritise your activies and prove program ROI.
Research & Insights
Understand the root causes behind customer satisfaction .
Account Managers
Retain and grow your existing clients by proactively fixing issues and
wowing them with the right offers .
Marketing Professionals
Strike a chord in customers with every marketing message & identify new
opportunities.
