[vc_row full_width=”stretch_row” el_class=”big_banner col-mb-70 col-pt-mb bg-mob cx” css=”.vc_custom_1594813667680{background-image: url(https://gemseek.com/wp-content/uploads/2020/07/bg.jpg?id=5607) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1/2″][vc_single_image image=”6149″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/2″][vc_column_text]

Deliver outstanding customer experience where it matters аnd grow your business.

The GemSeek CX platform empowers companies to woo and grow customers worth millions of dollars.

Measure how well you keep your promises at every touchpoint and get crystal clarity how to transform your business to indulge customers beyond satisfaction.

SEE PLATFORM IN ACTION[/vc_column_text][vc_column_text el_class=”high-performer cx”][/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” css_animation=”none” css=”.vc_custom_1594214634725{background-color: #f4f4f4 !important;background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”trusted_col col-mb-30″][vc_column css=”.vc_custom_1594214374357{padding-top: 15px !important;}”][vc_column_text el_class=”text-center” css=”.vc_custom_1666104586006{margin-bottom: 15px !important;padding-top: 0px !important;}”][/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”text-center col-mb-70 accelerating-analytics”][vc_column css_animation=”none”][vc_column_text]

A scalable solution to give you clarity and guide your everyday decisions. In the first 3 years after implemention it can help you:

[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”text-center col-mb-70 desctop-vers”][vc_column css_animation=”none” width=”1/4″][vc_single_image image=”5956″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]Increase customer satisfaction YOY by at least 15pp[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”6130″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]Retain 40% more customers[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”6131″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]Get 10% more revenue from closed-loop customer feedback initiatives[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”6132″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]Spend 30% less on customer support[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”roles-box mob-vers”][vc_column css_animation=”none”][vc_column_text el_class=”text-center”]

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GemSeek customer experience platform enables multi-country programs where you:

[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”text-center col-mb-70 desctop-vers”][vc_column css_animation=”none” width=”1/3″][vc_single_image image=”5945″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]

Understand what impacts customer satisfaction

Measure experience in real time across all channels and identify key satisfaction drivers[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”5947″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]

Predict customer behavior and actions

Provide AI-driven recommendations for retaining and growing customers[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”5948″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]

Mobilise the entire organisation

Empower employees at all levels to improve CX and implement strategic changes[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”roles-box mob-vers”][vc_column css_animation=”none”][vc_column_text el_class=”text-center”]

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[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” el_class=”col-mb-70 tabs_col desctop-vers” css=”.vc_custom_1595311840735{background-color: #b3e6e9 !important;}”][vc_column css_animation=”none”][vc_tta_tabs color=”white” autoplay=”20″ active_section=”1″ pagination_style=”outline-round” pagination_color=”white” el_id=”tabs-txt” css=”.vc_custom_1595398383092{padding-bottom: 0px !important;}”][vc_tta_section title=”Multiple channels” tab_id=”1594809310270-a67ae602-c552″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Multiple channels​

Understand what impacts your CX​

Automate case creation after reception of negative feedback to enable immediate resolution actions. Initiate long-term transformative improvements.

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”6880″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Survey engine” tab_id=”1594809777417-e5984fde-2466″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Survey Engine​

​Build surveys quickly and easily

Create your own surveys or use our intuitive templates to guarantee that you ask the right question at the right moment.​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”6881″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”ROI measurement” tab_id=”1594809772762-dfca2233-8015″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

ROI Measurement​​

Smartly monetise your data​

Measure how the increase in customer metrics (e.g. NPS score) impacts the increase in business metrics (e.g. average revenue per user). ​

Identify and prirotitise CX improvement actions with the highest impact on revenue.​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”6882″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Driver analysis” tab_id=”1594810200466-58a06c9f-f389″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Driver analysis​​

Understand what impacts your CX

Uncover the drivers of customer satisfaction and dissatisfaction to solve customer issues and tap into new opportunities ​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”6883″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Customisable dashboards” tab_id=”1594810217775-460acc63-12af”][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Customisable dashboards​

Take real-time decisions with our customised dashboards and reports

Let everyone in the organization report on the same data in the custom format they need.​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”6884″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Case management” tab_id=”1594810216390-bdd60833-b27f”][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Case Management​

Decide, plan and implement improvements​

Automate case creation after reception of negative feedback to enable immediate resolution actions. ​

Initiate long-term transformative improvements.​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”6885″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Implementation & integration” tab_id=”1594812174853-ecbe678e-b2fa”][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Implementation & Integration

Agile multi-stage global rollouts​​

Enjoy seamless implementation and ​integration with your existing IT landscape. Our team is experienced in managing complex rollout plans to over 70 markets worldwide. ​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”6886″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Text analytics” tab_id=”1594812273309-eda27b39-d43e”][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Text analytics

Deploy best-in-class text & sentiment analytics​​​

Use our automated topic detection and sentiment engine to dive into the “why” of customer behavior ​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”6887″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Predictive analytics” tab_id=”1594812364165-f11c2197-affd”][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Predictive analytics

Leverage on predictive analytics ​​​​

Pinpoint next best actions and understand the experience of previously unknown, passive and hard-to-reach customers to rescue the ones at risk ​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”6888″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” el_class=”col-mb-70 tabs_col mob-vers” css=”.vc_custom_1595311858659{background-color: #b3e6e9 !important;}”][vc_column css_animation=”none”][vc_tta_tabs color=”white” active_section=”1″ pagination_style=”outline-round” pagination_color=”white” css=”.vc_custom_1594823425176{padding-bottom: 0px !important;}” el_id=”tabs-txt2″][vc_tta_section title=”Multiple channels” tab_id=”1594822015268-e83182ca-c7a8″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Multiple channels​

Understand what impacts your CX​

Automate case creation after reception of negative feedback to enable immediate resolution actions. Initiate long-term transformative improvements.

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”6141″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Survey Engine” tab_id=”1594822015802-69cde53d-3adf”][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Survey Engine​

​Build surveys quickly and easily

Create your own surveys or use our intuitive templates to guarantee that you ask the right question at the right moment.​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”2321″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”ROI Measurement” tab_id=”1594822016412-1c805904-eabc”][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

ROI Measurement​​

Smartly monetise your data​

Measure how the increase in customer metrics (e.g. NPS score) impacts the increase in business metrics (e.g. average revenue per user). ​

Identify and prirotitise CX improvement actions with the highest impact on revenue.​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”2179″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Driver analysis” tab_id=”1594822016874-57609ab0-f014″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Driver analysis​​

Understand what impacts your CX

Uncover the drivers of customer satisfaction and dissatisfaction to solve customer issues and tap into new opportunities ​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”2322″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Customisable dashboards” tab_id=”1594822017378-2a5df5a6-e730″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Customisable dashboards​

Take real-time decisions with our customised dashboards and reports

Let everyone in the organization report on the same data in the custom format they need.​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”2305″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Case Management” tab_id=”1594822017937-91947156-7912″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Case Management​

Decide, plan and implement improvements​

Automate case creation after reception of negative feedback to enable immediate resolution actions. ​

Initiate long-term transformative improvements.​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”2180″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Implementation & Integration” tab_id=”1594822018494-4fe9ea43-37e0″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Implementation & Integration

Agile multi-stage global rollouts​​

Enjoy seamless implementation and ​integration with your existing IT landscape. Our team is experienced in managing complex rollout plans to over 70 markets worldwide. ​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”2323″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Text analytics” tab_id=”1594822019075-ab9d0cd3-2a84″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Text analytics

Deploy best-in-class text & sentiment analytics​​​

Use our automated topic detection and sentiment engine to dive into the “why” of customer behavior ​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”2324″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Predictive analytics” tab_id=”1594822019716-014bd420-8b95″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Predictive analytics

Leverage on predictive analytics ​​​​

Pinpoint next best actions and understand the experience of previously unknown, passive and hard-to-reach customers to rescue the ones at risk ​

SEE PLATFORM IN ACTION[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”2325″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”col-mb-50 col-pt-mb accelerating-analytics mb-10″][vc_column css_animation=”none” width=”1/2″ css=”.vc_custom_1594801402259{padding-bottom: 10px !important;background-image: url(https://gemseek.com/wp-content/uploads/2020/07/consumer-h2.png?id=5916) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_single_image image=”6091″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/2″][vc_column_text el_class=”mb-10″]

Heidelberg Cement Accelerated its Customer-Centric Transformation Journey on 38 Markets with GemSeek‘s CX Platform

The perfect upgrade of satisfaction surveys – implement advanced analytics in your organization with this comprehensive playbook.

READ SUCCESS STORY

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Our CX platform is already implemented by:

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NN Insurance

They treat you like a family, they’re approachable, friendly and fun but at the same time hard working and knowledgeable.[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”desctop-vers col-mb-30″][vc_column css_animation=”none” width=”1/2″][vc_row_inner][vc_column_inner width=”1/4″][/vc_column_inner][vc_column_inner width=”3/4″][vc_single_image image=”14537″ img_size=”full” alignment=”center”][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/2″][vc_column_text]

Heidelberg Materials

38 countries in the world are using GS CX to capture their voice of the Customer exercise. It allows for global insight analysis as well as global monitoring of the management system and ongoing CX improvemetns . This global standardization is remarkable for our business.

Judith Van Herwaarden

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BPost

GemSeek’s customer experience analytics and services help us reach a profound understanding of how well we fulfill customer needs and expectations. Granular insights help each department make improvements to their respective area of the customer journey. But most importantly, GemSeek’s work has improved our strategic understanding of how customer experience drives our company forward and will continue to do so in the future.

Ellen Puttemans, Bpost

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Nuffield Health

We’ve been able to highlight where issues are and what the customers really think about sites and build action plans based on these issues. Then we track the impact these changes have had on the business at a national regional and local level.

Tom Mayor

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Senior leadership

Grow profitability and reduce risks of customers leaving you .[/vc_column_text][/vc_column][vc_column width=”1/6″][vc_single_image image=”6114″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/3″][vc_column_text]

Account Managers

Retain and grow your existing clients by proactively fixing issues and wowing them with the right offers .[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”desctop-vers”][vc_column css_animation=”none” width=”1/6″][vc_single_image image=”5780″ img_size=”full” alignment=”center”][/vc_column][vc_column css_animation=”none” width=”1/3″][vc_column_text]

CX Professionals

Prioritise your activies and prove program ROI.[/vc_column_text][/vc_column][vc_column width=”1/6″][vc_single_image image=”5779″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/3″][vc_column_text]

Marketing Professionals

Strike a chord in customers with every marketing message & identify new opportunities.[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”col-mb-50 desctop-vers”][vc_column css_animation=”none” width=”1/6″][vc_single_image image=”5895″ img_size=”full” alignment=”center”][/vc_column][vc_column css_animation=”none” width=”1/3″][vc_column_text]

Research & Insights

Understand the root causes behind customer satisfaction.[/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”roles-box mob-vers”][vc_column css_animation=”none”][vc_column_text el_class=”text-center”]

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Latest Resources

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