Deliver outstanding customer experience where it matters аnd grow your business.
The GemSeek CX platform empowers companies to woo and grow customers worth millions of dollars.
Measure how well you keep your promises at every touchpoint and get crystal clarity how to transform your business to indulge customers beyond satisfaction.
Increase customer satisfaction YOY by at least 15pp
Retain 40% more customers
Get 10% more revenue from closed-loop customer feedback initiatives
Spend 30% less on customer support
Understand what impacts customer satisfaction
Measure experience in real time across all channels and identify key satisfaction drivers
Predict customer behavior and actions
Provide AI-driven recommendations for retaining and growing customers
Mobilise the entire organisation
Empower employees at all levels to improve CX and implement strategic changes
Understand what impacts customer satisfaction
Measure experience in real time across all channels and identify key satisfaction drivers
Predict customer behavior and actions
Provide AI-driven recommendations for retaining and growing customers
Mobilise the entire organisation
Empower employees at all levels to improve CX and implement strategic changes
Multiple channels
Understand what impacts your CX
Automate case creation after reception of negative feedback to enable immediate resolution actions. Initiate long-term transformative improvements.
Survey Engine
Build surveys quickly and easily
Create your own surveys or use our intuitive templates to guarantee that you ask the right question at the right moment.
ROI Measurement
Smartly monetise your data
Measure how the increase in customer metrics (e.g. NPS score) impacts the increase in business metrics (e.g. average revenue per user).
Identify and prirotitise CX improvement actions with the highest impact on revenue.
Driver analysis
Understand what impacts your CX
Uncover the drivers of customer satisfaction and dissatisfaction to solve customer issues and tap into new opportunities
Customisable dashboards
Take real-time decisions with our customised dashboards and reports
Let everyone in the organization report on the same data in the custom format they need.
Case Management
Decide, plan and implement improvements
Automate case creation after reception of negative feedback to enable immediate resolution actions.
Initiate long-term transformative improvements.
Implementation & Integration
Agile multi-stage global rollouts
Enjoy seamless implementation and integration with your existing IT landscape. Our team is experienced in managing complex rollout plans to over 70 markets worldwide.
Text analytics
Deploy best-in-class text & sentiment analytics
Use our automated topic detection and sentiment engine to dive into the “why” of customer behavior
Predictive analytics
Leverage on predictive analytics
Pinpoint next best actions and understand the experience of previously unknown, passive and hard-to-reach customers to rescue the ones at risk
Multiple channels
Understand what impacts your CX
Automate case creation after reception of negative feedback to enable immediate resolution actions. Initiate long-term transformative improvements.
Survey Engine
Build surveys quickly and easily
Create your own surveys or use our intuitive templates to guarantee that you ask the right question at the right moment.
ROI Measurement
Smartly monetise your data
Measure how the increase in customer metrics (e.g. NPS score) impacts the increase in business metrics (e.g. average revenue per user).
Identify and prirotitise CX improvement actions with the highest impact on revenue.
Driver analysis
Understand what impacts your CX
Uncover the drivers of customer satisfaction and dissatisfaction to solve customer issues and tap into new opportunities
Customisable dashboards
Take real-time decisions with our customised dashboards and reports
Let everyone in the organization report on the same data in the custom format they need.
Case Management
Decide, plan and implement improvements
Automate case creation after reception of negative feedback to enable immediate resolution actions.
Initiate long-term transformative improvements.
Implementation & Integration
Agile multi-stage global rollouts
Enjoy seamless implementation and integration with your existing IT landscape. Our team is experienced in managing complex rollout plans to over 70 markets worldwide.
Text analytics
Deploy best-in-class text & sentiment analytics
Use our automated topic detection and sentiment engine to dive into the “why” of customer behavior
Predictive analytics
Leverage on predictive analytics
Pinpoint next best actions and understand the experience of previously unknown, passive and hard-to-reach customers to rescue the ones at risk
Heidelberg Cement Accelerated its Customer-Centric Transformation Journey on 38 Markets with GemSeek‘s CX Platform
The perfect upgrade of satisfaction surveys – implement advanced analytics in your organization with this comprehensive playbook.
Our CX platform is already implemented by:
NN Insurance
They treat you like a family, they’re approachable, friendly and fun but at the same time hard working and knowledgeable.
Heidelberg Materials
38 countries in the world are using GS CX to capture their voice of the Customer exercise. It allows for global insight analysis as well as global monitoring of the management system and ongoing CX improvemetns . This global standardization is remarkable for our business.
Judith Van Herwaarden
BPost
GemSeek’s customer experience analytics and services help us reach a profound understanding of how well we fulfill customer needs and expectations. Granular insights help each department make improvements to their respective area of the customer journey. But most importantly, GemSeek’s work has improved our strategic understanding of how customer experience drives our company forward and will continue to do so in the future.
Ellen Puttemans, Bpost
Nuffield Health
We’ve been able to highlight where issues are and what the customers really think about sites and build action plans based on these issues. Then we track the impact these changes have had on the business at a national regional and local level.
Tom Mayor
NN Insurance
They treat you like a family, they’re approachable, friendly and fun but at the same time hard working and knowledgeable.
Heidelberg Materials
38 countries in the world are using GS CX to capture their voice of the Customer exercise. It allows for global insight analysis as well as global monitoring of the management system and ongoing CX improvemetns . This global standardization is remarkable for our business.
Judith Van Herwaarden
BPost
GemSeek’s customer experience analytics and services help us reach a profound understanding of how well we fulfill customer needs and expectations. Granular insights help each department make improvements to their respective area of the customer journey. But most importantly, GemSeek’s work has improved our strategic understanding of how customer experience drives our company forward and will continue to do so in the future.
Ellen Puttemans, Bpost
Nuffield Health
We’ve been able to highlight where issues are and what the customers really think about sites and build action plans based on these issues. Then we track the impact these changes have had on the business at a national regional and local level.
Tom Mayor
Senior leadership
Grow profitability and reduce risks of customers leaving you .
Account Managers
Retain and grow your existing clients by proactively fixing issues and wowing them with the right offers .
CX Professionals
Prioritise your activies and prove program ROI.
Marketing Professionals
Strike a chord in customers with every marketing message & identify new opportunities.
Research & Insights
Understand the root causes behind customer satisfaction.
Senior leadership
Grow profitability and reduce risks of customers leaving you .
Account Managers
Retain and grow your existing clients by proactively fixing issues and wowing them with the right offers .
CX Professionals
Prioritise your activies and prove program ROI.
Marketing Professionals
Strike a chord in customers with every marketing message & identify new opportunities.
Research & Insights
Understand the root causes behind customer satisfaction.
