Deliver outstanding customer experience where it matters аnd grow your business.

The GemSeek CX platform empowers companies to woo and grow customers worth millions of dollars.

Measure how well you keep your promises at every touchpoint and get crystal clarity how to transform your business to indulge customers beyond satisfaction.

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Gemseek is a leader in Experience Management on G2

A scalable solution to give you clarity and guide your everyday decisions. In the first 3 years after implemention it can help you:

Increase customer satisfaction YOY by at least 15pp

Retain 40% more customers

Get 10% more revenue from closed-loop customer feedback initiatives

Spend 30% less on customer support

Increase customer satisfaction YOY by at least 15pp
Retain 40% more customers
Get 10% more revenue from closed-loop customer feedback initiatives
Spend 30% less on customer support

GemSeek customer experience platform enables multi-country programs where you:

Understand what impacts customer satisfaction

Measure experience in real time across all channels and identify key satisfaction drivers

Predict customer behavior and actions

Provide AI-driven recommendations for retaining and growing customers

Mobilise the entire organisation

Empower employees at all levels to improve CX and implement strategic changes

Understand what impacts customer satisfaction

Measure experience in real time across all channels and identify key satisfaction drivers

Predict customer behavior and actions

Provide AI-driven recommendations for retaining and growing customers

Mobilise the entire organisation

Empower employees at all levels to improve CX and implement strategic changes

Multiple channels​

Understand what impacts your CX​

Automate case creation after reception of negative feedback to enable immediate resolution actions. Initiate long-term transformative improvements.

SEE PLATFORM IN ACTION

Survey Engine​

​Build surveys quickly and easily

Create your own surveys or use our intuitive templates to guarantee that you ask the right question at the right moment.​

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ROI Measurement​​

Smartly monetise your data​

Measure how the increase in customer metrics (e.g. NPS score) impacts the increase in business metrics (e.g. average revenue per user). ​

Identify and prirotitise CX improvement actions with the highest impact on revenue.​

SEE PLATFORM IN ACTION

Driver analysis​​

Understand what impacts your CX

Uncover the drivers of customer satisfaction and dissatisfaction to solve customer issues and tap into new opportunities ​

SEE PLATFORM IN ACTION

Customisable dashboards​

Take real-time decisions with our customised dashboards and reports

Let everyone in the organization report on the same data in the custom format they need.​

SEE PLATFORM IN ACTION

Case Management​

Decide, plan and implement improvements​

Automate case creation after reception of negative feedback to enable immediate resolution actions. ​

Initiate long-term transformative improvements.​

SEE PLATFORM IN ACTION

Implementation & Integration

Agile multi-stage global rollouts​​

Enjoy seamless implementation and ​integration with your existing IT landscape. Our team is experienced in managing complex rollout plans to over 70 markets worldwide. ​

SEE PLATFORM IN ACTION

Text analytics

Deploy best-in-class text & sentiment analytics​​​

Use our automated topic detection and sentiment engine to dive into the “why” of customer behavior ​

SEE PLATFORM IN ACTION

Predictive analytics

Leverage on predictive analytics ​​​​

Pinpoint next best actions and understand the experience of previously unknown, passive and hard-to-reach customers to rescue the ones at risk ​

SEE PLATFORM IN ACTION

Multiple channels​

Understand what impacts your CX​

Automate case creation after reception of negative feedback to enable immediate resolution actions. Initiate long-term transformative improvements.

SEE PLATFORM IN ACTION

Survey Engine​

​Build surveys quickly and easily

Create your own surveys or use our intuitive templates to guarantee that you ask the right question at the right moment.​

SEE PLATFORM IN ACTION

ROI Measurement​​

Smartly monetise your data​

Measure how the increase in customer metrics (e.g. NPS score) impacts the increase in business metrics (e.g. average revenue per user). ​

Identify and prirotitise CX improvement actions with the highest impact on revenue.​

SEE PLATFORM IN ACTION

Driver analysis​​

Understand what impacts your CX

Uncover the drivers of customer satisfaction and dissatisfaction to solve customer issues and tap into new opportunities ​

SEE PLATFORM IN ACTION

Customisable dashboards​

Take real-time decisions with our customised dashboards and reports

Let everyone in the organization report on the same data in the custom format they need.​

SEE PLATFORM IN ACTION

Case Management​

Decide, plan and implement improvements​

Automate case creation after reception of negative feedback to enable immediate resolution actions. ​

Initiate long-term transformative improvements.​

SEE PLATFORM IN ACTION

Implementation & Integration

Agile multi-stage global rollouts​​

Enjoy seamless implementation and ​integration with your existing IT landscape. Our team is experienced in managing complex rollout plans to over 70 markets worldwide. ​

SEE PLATFORM IN ACTION

Text analytics

Deploy best-in-class text & sentiment analytics​​​

Use our automated topic detection and sentiment engine to dive into the “why” of customer behavior ​

SEE PLATFORM IN ACTION

Predictive analytics

Leverage on predictive analytics ​​​​

Pinpoint next best actions and understand the experience of previously unknown, passive and hard-to-reach customers to rescue the ones at risk ​

SEE PLATFORM IN ACTION

Heidelberg Cement Accelerated its Customer-Centric Transformation Journey on 38 Markets with GemSeek‘s CX Platform

The perfect upgrade of satisfaction surveys – implement advanced analytics in your organization with this comprehensive playbook.

READ SUCCESS STORY

Our CX platform is already implemented by:

NN Insurance

They treat you like a family, they’re approachable, friendly and fun but at the same time hard working and knowledgeable.

Heilderberg Cement

38 countries in the world are using GS CX to capture their voice of the Customer exercise. It allows for global insight analysis as well as global monitoring of the management system and ongoing CX improvemetns . This global standardization is remarkable for our business.

Judith Van Herwaarden

Nuffield Health

We’ve been able to highlight where issues are and what the customers really think about sites and build action plans based on these issues. Then we track the impact these changes have had on the business at a national regional and local level.

Tom Mayor

NN Insurance

They treat you like a family, they’re approachable, friendly and fun but at the same time hard working and knowledgeable.

Heilderberg Cement

38 countries in the world are using GS CX to capture their voice of the Customer exercise. It allows for global insight analysis as well as global monitoring of the management system and ongoing CX improvemetns . This global standardization is remarkable for our business.

Judith Van Herwaarden

Nuffield Health

We’ve been able to highlight where issues are and what the customers really think about sites and build action plans based on these issues. Then we track the impact these changes have had on the business at a national regional and local level.

Tom Mayor

Senior leadership

Grow profitability and reduce risks of customers leaving you .

Account Managers

Retain and grow your existing clients by proactively fixing issues and wowing them with the right offers .

CX Professionals

Prioritise your activies and prove program ROI.

Marketing Professionals

Strike a chord in customers with every marketing message & identify new opportunities.

Research & Insights

Understand the root causes behind customer satisfaction.

Senior leadership

Grow profitability and reduce risks of customers leaving you .

Account Managers

Retain and grow your existing clients by proactively fixing issues and wowing them with the right offers .

CX Professionals

Prioritise your activies and prove program ROI.

Marketing Professionals

Strike a chord in customers with every marketing message & identify new opportunities.

Research & Insights

Understand the root causes behind customer satisfaction.

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Over 30
improvement
initiatives!

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