Deliver outstanding customer experience when it matters.

Achieve continuous improvement and growth.

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The GemSeek CX platform empowers companies to woo and grow customers worth millions of dollars. ​

Measure how well you keep your promises at every touchpoint and get crystal clarity how to transform your business to indulge customers beyond satisfaction.​

These companies trust us

Do you have what it takes to truly stand out?​

Customers have more available options than ever. Your competitors are ferocious. Your product, marketing and technology strategy are increasingly hard to distinguish. It’s a hard job to try and stand out, while at the same time you are pressured to optimize operational efficiency, stop unhappy customers from leaving and grow continuously.​

A scalable solution to give you clarity and guide your everyday decisions. In the first 3 years after implemention it can help you:

Increase customer satisfaction YOY by at least 15pp

Decrease churn by 40%

Increase revenue by 10%

Spend 30% less on customer support

Our customers have successfully completed over 30 000 improvement initiatives.

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GemSeek customer experience platform enables multi-country programs where you:

Understand what impacts customer satisfaction

Measure experience in real time across all channels and identify key satisfaction drivers

Predict customer  behavior and actions

Provide AI-driven recommendations for retaining and growing customers

Mobilise the entire organisation

Empower employees at all levels to improve CX and implement strategic changes

Multiple channels​

Reach customers through multiple channels​

Engage with customers the way they wish. Show your flexibility and friendliness to increase response rate.​

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Survey Engine​

​Build surveys quickly and easily ​

Create your own surveys or use our intuitive templates to guarantee that you ask the right question at the right moment.​

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ROI Measurement​

Smartly monetise your data​

Measure how the increase in customer metrics (e.g. NPS score) impacts the increase in business metrics (e.g. average revenue per user). ​

Identify and prirotitise CX improvement actions with the highest impact on revenue.​

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Driver analysis​

Understand what impacts your CX​

Uncover the drivers of customer satisfaction and dissatisfaction to solve customer issues and tap into new opportunities ​

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Customisable dashboards​

Take real-time decisions with our customised dashboards and reports​

Let everyone in the organization report on the same data in the custom format they need.​

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Case Management​

Decide, plan and implement improvements​

Automate case creation after reception of negative feedback to enable immediate resolution actions. ​

Initiate long-term transformative improvements.​

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Implementation & Integration​

Agile multi-stage global rollouts​

Enjoy seamless implementation and ​integration with your existing IT landscape. Our team is experienced in managing complex rollout plans to over 70 markets worldwide. ​

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Text analytics​

Deploy best-in-class text & sentiment analytics​

Use our automated topic detection and sentiment engine to dive into the “why” of customer behavior ​

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Predictive analytics​

Leverage on predictive analytics ​

Pinpoint next best actions and understand the experience of previously unknown, passive and hard-to-reach customers to rescue the ones at risk ​

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Our CX platform is already implemented by:

Signify

This has been a very exciting year that really sets us ready for 2020 improvement on customer experience! From multiple sides, I have received positive messages around the new tooling and the level of support received from you and your team. Very much appreciated.

Bart-Hendrik Huisman

Heidelberg Cement

38 countries in the world are using GS CX to capture their voice of the Customer exercise. It allows for global insight analysis as well as global monitoring of the management system and ongoing CX improvements. This global standardization is remarkable for our business.

Judith Van Herwaarden

Nuffield Health

We’ve been able to highlight where issues are and what the customers really think about sites and build action plans based on these issues. Then we  track the impact these changes have had on the business at a national regional and local level.

Tom Mayor

GemSeek CX clients manage over 500 million customer interactions per year

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Senior leadership

Grow profitability and reduce risks of customers leaving you .

CX Professionals

Prioritise your activies and prove program ROI.

Research & Insights

Understand the root causes behind customer satisfaction .

Account Managers

Retain and grow your existing clients by proactively fixing issues and
wowing them with the right offers .

Marketing Professionals

Strike a chord in customers with every marketing message & identify new
opportunities.

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