Anticipate consumers‘ desires through the power of user-generated content
GemSeek Text Analytics helps consumer goods producers, retailers and healthcare providers stay relevant with customers. Dig deep into millions of consumer conversations and uncover unexpected or previously underestimated truths about their needs and feels. Anticipate risks for your existing product portfolio. Increase the chances of success for innovations. Craft better brand messages and improve overall customer experience.
Trend discovery
Understand trends before they become the talk of the day. Never get caught off guard by a growing phenomenon related to how consumer behave and what do they need and expect.
Innovation pool
Innovate with real people in mind. Rather than sitting around in the board room, generate braver ideas, precisely fit for your customers as if you were right in consumer’s homes, shopping places and most importantly – minds.
Product Roadmap Optimiser
Improve your existing products and services. Prioritise the right improvements and make them happen more quickly.
In-store barometer
Amaze your customers when they come to you. Benchmark how well you are doing against competitors at every location.
Treatment and wellness facilities barometer
Delight patients in clinics, hospitals and other health centres. Provide them with effortless experience that boosts.
Brand positioning compass
Come up with marketing messaging that matters.
Trend discovery
Understand trends before they become the talk of the day. Never get caught off guard by a growing phenomenon related to how consumer behave and what do they need and expect.
Innovation pool
Innovate with real people in mind. Rather than sitting around in the board room, generate braver ideas, precisely fit for your customers as if you were right in consumer’s homes, shopping places and most importantly – minds.
Product Roadmap Optimiser
Improve your existing products and services. Prioritise the right improvements and make them happen more quickly.
In-store barometer
Amaze your customers when they come to you. Benchmark how well you are doing against competitors at every location.
Treatment and wellness facilities barometer
Delight patients in clinics, hospitals and other health centres. Provide them with effortless experience that boosts.
Brand positioning compass
Come up with marketing messaging that matters.
About 95% of new products fail. Validate your ideas with a deep understanding of customer behaviours that are bound to pick up.
Senior leadership
Get strategic insights about your company and competitors.
Insights & Intelligence Managers
Answer big or small questions with confidence and support data-drive strategies for your organization.
Brand & Marketing Managers
Adjust your messaging in tune with what your customers appreciate the most.
Customer Experience and Customer Service Executives
Understand which factors impact customer satisfaction and delight the customers.
Product Owners, Managers
Improve products according to customer feedback and discover competitive advantages.
Distribution & Delivery Managers
Understand how different aspect of delivery and distribution impacts the experience of customers.
Sales Managers
Understand which retailers or partners are appreciated the most by customers.
Senior leadership
Get strategic insights about your company and competitors.
Insights & Intelligence Managers
Answer big or small questions with confidence and support data-drive strategies for your organization.
Brand & Marketing Managers
Adjust your messaging in tune with what your customers appreciate the most.
Customer Experience and Customer Service Executives
Understand which factors impact customer satisfaction and delight the customers.
Product Owners, Managers
Improve products according to customer feedback and discover competitive advantages.
Distribution & Delivery Managers
Understand how different aspect of delivery and distribution impacts the experience of customers.
Sales Managers
Understand which retailers or partners are appreciated the most by customers.
What our clients say about us
BPost
GemSeek’s customer experience analytics and services help us reach a profound understanding of how well we fulfill customer needs and expectations. Granular insights help each department make improvements to their respective area of the customer journey. But most importantly, GemSeek’s work has improved our strategic understanding of how customer experience drives our company forward and will continue to do so in the future.
Ellen Puttemans, Bpost
