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Anticipate consumers‘ desires through the power of user-generated content

GemSeek Text Analytics helps consumer goods producers, retailers and healthcare providers stay relevant with customers. Dig deep into millions of consumer conversations and uncover unexpected or previously underestimated truths about their needs and feels. Anticipate risks for your existing product portfolio. Increase the chances of success for innovations. Craft better brand messages and improve overall customer experience.

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Text Analytics at Scale to support your:

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Trend discovery

Understand trends before they become the talk of the day. Never get caught off guard by a growing phenomenon related to how consumer behave and what do they need and expect.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”6176″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]

Innovation pool

Innovate with real people in mind. Rather than sitting around in the board room, generate braver ideas, precisely fit for your customers as if you were right in consumer’s homes, shopping places and most importantly – minds.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”5957″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]

Product Roadmap Optimiser

Improve your existing products and services. Prioritise the right improvements and make them happen more quickly.[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”text-center col-mb-70 desctop-vers analytical-modules”][vc_column css_animation=”none” width=”1/3″][vc_single_image image=”6177″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]

In-store barometer

Amaze your customers when they come to you. Benchmark how well you are doing against competitors at every location.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”6178″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]

Treatment and wellness facilities barometer

Delight patients in clinics, hospitals and other health centres. Provide them with effortless experience that boosts.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”6179″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]

Brand positioning compass

Come up with marketing messaging that matters.[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”roles-box mob-vers”][vc_column css_animation=”none”][svc_carousel_anything car_display_item=”1″ car_desktop_display_item=”1″ car_desktopsmall_display_item=”1″ car_tablet_display_item=”1″ car_pagination=”yes” svc_class=”cat-slide text-cntr roles-box”][vc_column_text el_class=”text-center”]

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About 95% of new products fail. Validate your ideas with a deep understanding of customer behaviours that are bound to pick up.

BOOK A DISCOVERY SESSION NOW

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A single go-to place to be closer to customers for everybody in the organization:

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Senior leadership

Get strategic insights about your company and competitors.[/vc_column_text][/vc_column][vc_column width=”1/6″][vc_single_image image=”5895″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/3″][vc_column_text]

Insights & Intelligence Managers

Answer big or small questions with confidence and support data-drive strategies for your organization.[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”desctop-vers”][vc_column css_animation=”none” width=”1/6″][vc_single_image image=”5779″ img_size=”full” alignment=”center”][/vc_column][vc_column css_animation=”none” width=”1/3″][vc_column_text]

Brand & Marketing Managers

Adjust your messaging in tune with what your customers appreciate the most.[/vc_column_text][/vc_column][vc_column width=”1/6″][vc_single_image image=”5780″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/3″][vc_column_text]

Customer Experience and Customer Service Executives

Understand which factors impact customer satisfaction and delight the customers.[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”desctop-vers”][vc_column css_animation=”none” width=”1/6″][vc_single_image image=”5786″ img_size=”full” alignment=”center”][/vc_column][vc_column css_animation=”none” width=”1/3″][vc_column_text]

Product Owners, Managers

Improve products according to customer feedback and discover competitive advantages.[/vc_column_text][/vc_column][vc_column width=”1/6″][vc_single_image image=”6184″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/3″][vc_column_text]

Distribution & Delivery Managers

Understand how different aspect of delivery and distribution impacts the experience of customers.[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”col-mb-50 desctop-vers”][vc_column css_animation=”none” width=”1/6″][vc_single_image image=”5787″ img_size=”full” alignment=”center”][/vc_column][vc_column css_animation=”none” width=”1/3″][vc_column_text]

Sales Managers

Understand which retailers or partners are appreciated the most by customers.[/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”roles-box mob-vers col-pt-mb”][vc_column css_animation=”none”][svc_carousel_anything car_display_item=”1″ car_desktop_display_item=”1″ car_desktopsmall_display_item=”1″ car_tablet_display_item=”1″ car_pagination=”yes” svc_class=”cat-slide text-cntr key-numbers the-key”][vc_column_text el_class=”text-center”]

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What our clients say about us

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BPost

GemSeek’s customer experience analytics and services help us reach a profound understanding of how well we fulfill customer needs and expectations. Granular insights help each department make improvements to their respective area of the customer journey. But most importantly, GemSeek’s work has improved our strategic understanding of how customer experience drives our company forward and will continue to do so in the future.

Ellen Puttemans, Bpost

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Latest Resources

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