GemSeek is now part of Accenture Song
Accenture (NYSE: ACN) has completed its acquisition of GemSeek, a leading customer experience analytics provider helping global businesses understand customers through insights, analytics and AI-powered
The CX Cure for Pharma’s Industry Ailments
Pharma Industry and Customer Experience: A Hesitant Dance The concept of customer-centricity revolutionizing today’s business landscape is widely recognized. From the product-focused enterprises of the
From the Kitchen to the Customer: Crafting CX Like a Master Chef
We live in a world where experiences matter, often more so than the actual product or service received. Why? Because experiences represent the holistic customer
Managing B2B Customer Experience: Essentials & Best Practices for Advanced CX Programs
What do you do with the customer data you collect? Whether it being survey feedback, past interactions data or NPS®, it gives one strategic advantage
Customer Experience Firestarter: A Practical Guide to Igniting & Managing Customer-Centric Change
It is very often the case that a customer satisfaction management and a push to become more customer-centric come top down. Senior leadership is sincerely