The Future of Customer Experience: Why and How Do You Need to Address Customers’ Needs Proactively
The leaders in CX don’t disengage from their customers once they’ve sold the product or the service. Wait for something to happen – they are proactive. Offer one-size-fits-all solutions – they personalize them. See great experiences as something premium – they deliver them to everyone.
Managing B2B Customer Experience: Essentials & Best Practices for Advanced CX Programs
What do you do with the customer data you collect? Whether it being survey feedback, past interactions data or NPS®, it gives one strategic advantage
The Science of Referrals and How to Increase their Effectiveness as a Customer Acquisition Tool
The Fintech industry has not only been challenging the way we view our finances but how the industry uses various marketing tactics. The most successful
The Unexpected Depth of Text Data
Explore the complexity and depth of text data, highlighting its value in understanding customer feedback and sentiment.
CX Analytics: Taking the Complexity Out of It
Discover the importance of using clear, user-friendly analytics tools to make sense of CX data and derive actionable insights.