Managing B2B Customer Experience: Essentials & Best Practices for Advanced CX Programs
What do you do with the customer data you collect? Whether it being survey feedback, past interactions data or NPS®, it gives one strategic advantage
Customer Experience Firestarter: A Practical Guide to Igniting & Managing Customer-Centric Change
It is very often the case that a customer satisfaction management and a push to become more customer-centric come top down. Senior leadership is sincerely
The Science of Referrals and How to Increase their Effectiveness as a Customer Acquisition Tool
The Fintech industry has not only been challenging the way we view our finances but how the industry uses various marketing tactics. The most successful
The Unexpected Depth of Text Data
Explore the complexity and depth of text data, highlighting its value in understanding customer feedback and sentiment.
CX Analytics: Taking the Complexity Out of It
Discover the importance of using clear, user-friendly analytics tools to make sense of CX data and derive actionable insights.
Bridging the Gap Between Patients and Physicians through AI & Machine Learning
The use of AI and ML can improve patient engagement and satisfaction, increase diagnostic accuracy, and enhance overall quality of care.