Partnerships

GemSeek & Roche nominated to win a prestigious award with pNPS GemSeek is a finalist at the European Customer Experience Awards in two categories: Best Use of Customer Insight & Feedback Best Use of Technology Our teams partnered with Roche to deploy our Predictive NPS (pNPS) model, which assigns an expected NPS score for consumers who had not responded to surveys. We supplemented the predictions with Root Cause Analysis (RCA),…

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Every 4 out of 5 unhappy customers are at risk of leaving and companies wouldn’t even know about them. So how do you rescue those customers in time? We created Predictive NPS as a solution that allows companies to radically increase their visibility of how their customers really feel at any given point in time. This…