Heidelberg Materials Accelerated its Customer-Centric Transformation Journey on 38 Markets with GemSeek‘s CX Platform
Heidelberg Materials partnered with GemSeek to implement a global CX framework across 25 markets in just 2 years, leading to a 10% increase in revenue, a 100% close-the-loop rate, and over 2,000 successful CX initiatives, while accelerating digital transformation and sustainability efforts.
Predicting Potential Brand Advocates in Telecommunications
We used predictive analytics to help a telecom company identify potential brand advocates among their customers. By analyzing customer behavior and sentiment, we provided insights for targeted campaigns to increase customer loyalty and advocacy.
Increasing insurance customers’ lifetime value with predictive upsell analytics
Using predictive upsell analytics, GemSeek aided an insurance firm to enhance its customer lifetime value by offering suitable products to customers at the right time, leading to increased customer retention, satisfaction, and revenue.