Heidelberg Materials Accelerated its Customer-Centric Transformation Journey on 38 Markets with GemSeek‘s CX Platform
Heidelberg Materials partnered with GemSeek to implement a global CX framework across 25 markets in just 2 years, leading to a 10% increase in revenue, a 100% close-the-loop rate, and over 2,000 successful CX initiatives, while accelerating digital transformation and sustainability efforts.