Leading Telecom Operator Understands Customer Pain Points in Greater Detail With Text Analytics
We used text analytics to understand customer pain points and improve customer experience for a client. By analyzing customer feedback, they identified areas for improvement and provided actionable insights to address them, resulting in improved customer satisfaction and loyalty.
Predicting Potential Brand Advocates in Telecommunications
We used predictive analytics to help a telecom company identify potential brand advocates among their customers. By analyzing customer behavior and sentiment, we provided insights for targeted campaigns to increase customer loyalty and advocacy.