Leading Telecom Operator Understands Customer Pain Points in Greater Detail With Text Analytics
500% ROI Of the customer rescue program in the 1st year after implementation 34% reduction Of the customer rescue program in the 1st year after implementation 92% of superdetractors Are precisely identified due to the high accuracy of the model The business problem Our client, a leading telecom provider has had a working Voice of the Customer program for a long time and the Medallia platform has been instrumental in…