Petko Tinchev

CEO

Petko is one of the founders of GemSeek. He has extensive
experience in business consulting, market research and
analytics projects, as well as development of technology and
innovations. His leadership vision for GemSeek relies on
continuous innovation that originates from clients’ needs and
genuine attentiveness to people in the organisation. His rich
B2C and B2B experience and relentless focus on results and
relationships is one of the reasons GemSeek is widely
recognised as customer-centric in the industry.

Kaloyan Stefanov

Kaloyan is best at linking GemSeek’s methodologies and propositions in the fields of customer experience & data analytics with companies’ business objectives. Kaloyan’s consultative, tech-savvy approach helps clients not only solve their current questions, but drive their business forward. Kaloyan has extensive experience delivering tangible improvements in sales, retention & customer experience for global leaders such as Philips, Liberty Global, Boehringer Ingelheim, Coca Cola, IKEA, adidas & others.

Ivaylo Yorgov

Ivaylo is an experienced research professional focused on delivering data-driven insights. He is currently leading the insights teams, which utilise traditional qualitative and quantitative methodologies, but also contemporary practices for understanding the customer, such as web mining and text analytics at scale. GemSeek’s clients benefit from his science-backed, innovation-driven approach to getting to the hearts and minds of today’s consumers.

Morgan Evans

Morgan has extensive experience leading successful Customer, Commercial and Digital transformations for Fortune 500 companies. Working in the intersection between Customer Experience, Data Science, Research and Analytics. Today as Managing Director of GemSeek Morgan partners with leaders across many sectors helping to drive new growth from a deeper customer understanding and faster more powerful applications of their data.

Industry Leads

Vesela Nedkova

With a strong understanding of industry and business context, Vesela strives to ensure the long-term success of our clients by building innovative, future-proof solutions to their evolving challenges. The Services & Enterprise team comprises of senior cross-methodological experts, with significant experience in the telecom, finance, construction and manufacturing industries. Predicting future behavior and analyzing hard-to-reach audiences is their forte, generating strategic insights that translate into millions in revenue for our clients.

Ivan Stoyanov

Ivan is currently leading the team, which handles projects for companies in the medical devices, pharma and hospital industries.  Ivan is experienced in projects which combine traditional research and analytical models. He has a deep knowledge of the business and science specifics of the healthcare industry. Together with his team, he has supported the development of numerous innovative medical devices with customer insights, as well as the improvement of patient experience for various healthcare facilities.

Stilian Milanov

Stilian has deep expertise in Insurance Sector following 15 years experience at various executives roles in AIG and Allianz. His previous role within underwriting provides great insight on how customer experience may help meet underwriting targets and align CX program with UW governance policies.

Innovation Champions

Martin Dimov

Martin has a solid background in statistics and over 16 years of experience in analyzing clients’ data across industries and business questions. Some of these include CRM analytics, predictive modeling, data visualization, advanced data mining, and machine learning. He leads our team of dedicated data scientists focused on combining multiple data sources to analyze and forecast business KPIs. His latest efforts include building advanced semi-automated tools that help optimize our clients’ operations and analytics.

Ivan Stefanov

Ivan is leading the development of best-in-class data analytics models that predict customer behaviour and help companies reduce churn and generate  business growth. Ivan has a background in Economics, Finance and Data Analytics. He has experience in leading data analytics projects for large multinationals, unlocking insights and creating value in industries like telco, financial services, logistics, retail and beyond.

Momchil Blaskov

Momchil is leading a team of customer experience, software development and implementation specialists, who are driving forward the GemSeek CX platform. His team handles multi-country CX projects for global companies and enables them to handle millions of interactions with their customers annually through the platform. Momchil has rich previous experience in providing data-driven insights for pharma and health tech companies.

Senior Leadership

Petia Popova

Petia is an experienced professional with over 15 years in strategic HR consulting, leadership development and potential assessmentShe is a Hogan Assessment system certified consultant, a Lego serios play certified facilitator and a Business coach. Her focus is on the intersection between Culture, Strategy and Talent where she can source, nurture, onboard  and develop the best people on market and help the organization and the employees reach their full potential! Her priority is a continuous improvement of the GS Learning culture where the Gems can test their limits and nurture their flexible mindset towards exquisite outcomes. The Gemseekers’  benefit also from her education and experience in psychology and consulting. Petia believes that the key for the professional success is a combination of: thirst for knowledge, inquisitive approach and the right mindset which can unleash any potential.