Creating Value for the Customers, With the Customers
On-demand webinar organized in partnership with The Customer Centricity World Series Awards. Special guests: Stuart McGown, Philips; Ivaylo Yorgov, GemSeek and Stephan Ariesen, Medallia
- The importance of consistency in managing customer expectations and customer feedback
- Personalization of customer experience
- Prediction of customer needs and brand proactivity
Аbout the panelists
Get an instant access to a well-rounded panel of business leaders that work together in the CX ecosystem
STUART McGOWN
HEAD OF MI & ANALYTICS, Philips
Stuart oversees marketing insights and analytics across Philips’ consumer and healthcare businesses.
STEPHAN ARIESEN
AREA VP, NORTHERN EUROPE, Medallia
Stephan is running the strategic, enterprise & commercial markets in Northern Europe at Medallia.
IVAYLO YORGOV
MANAGING DIRECTOR, GemSeek
Ivaylo is an experienced CX analytics & research professional focused on delivering data-driven insights and author of the book “The New CX Management”.