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Creating Value for the Customers, With the Customers

On-demand webinar organized in partnership with The Customer Centricity World Series Awards. Special guests: Stuart McGown, Philips; Ivaylo Yorgov, GemSeek and Stephan Ariesen, Medallia

  • The importance of consistency in managing customer expectations and customer feedback 
  • Personalization of customer experience
  • Prediction of customer needs and brand proactivity 

Аbout the panelists

Get an instant access to a well-rounded panel of business leaders that work together in the CX ecosystem

STUART McGOWN

HEAD OF MI & ANALYTICS, Philips

Stuart oversees marketing insights and analytics across Philips’ consumer and healthcare businesses. 

 

 

 

STEPHAN ARIESEN

AREA VP, NORTHERN EUROPE, Medallia

Stephan is running the strategic, enterprise & commercial markets in Northern Europe at Medallia.  

IVAYLO YORGOV

MANAGING DIRECTOR, GemSeek

Ivaylo is an experienced CX analytics & research professional focused on delivering data-driven insights and author of the book “The New CX Management”.