Join GemSeek, Medallia’s leading professional services partner in EMEA & official reseller, at the Medallia Experience 2024. With over 100 successful deployments, we’re not just attending; we’re part of the revolution in customer experience management. Our experts will be there to share insights on optimizing the Medallia CXM platform, ensuring data quality, and aligning with your CX goals.
Don’t miss the opportunity to connect with over 2,000 professionals across 75+ transformative sessions. Let’s redefine customer experience together.
FEB 06, 2024
13:00
A deep generational shift and growing need for AI skills is causing the workforce landscape to evolve rapidly and inevitably has an impact on customer success in the talent solutions industry. Get an inside look at Randstad Sourceright’s approach to capturing a comprehensive view of customer sentiment across the entire lifecycle – a strategy that not only drives outstanding delivery and continuous improvement but also solidifies their status as a global leader in exceptional talent experiences for enterprise buyers, hiring managers, and candidates. Get inspired for the future of integrated customer success programs which connect business goals, KPIs and organizational activities and are powered by AI-driven predictive analytics.
Kris Rearic has been with Randstad for 16 years with various roles in the business. She is currently Global Head of Customer Success at Randstad Enterprise and her role spans across multiple countries/regions with the purpose of gaining feedback on the client experience over the client journey. Kris collaborates closely with executive management and cross-functional teams to transform feedback into insights then recommendations and strategies with the intent to improve customer relationships, retention and loyalty, ultimately increasing customer lifetime value.
As the Managing Director of GemSeek, Morgan has been pivotal in developing strategic partnerships and alliances with industry leaders such as Medallia and bolstering GemSeek's capabilities in delivering integrated experience intelligence — a holistic approach that combines analytics, research, and insights to enhance customer interactions and business outcomes. Morgan’s substantial experience includes nearly a decade at Liberty Global, where Morgan served as the Global Vice President for Customer Analytics & Customer Experience, among other senior roles, directing efforts in analytics, digital marketing, adtech, and CRM.
FEB 07, 2024
07:00
Join us for a dynamic breakfast roundtable on designing integrated experience programs in B2B and MedTech industries. Learn from leaders in medtech, construction, and manufacturing as they share success stories navigating complex customer dynamics. Agenda highlights include assessing CX post-pandemic, optimizing feedback mechanisms, fostering cross-functional collaboration, building growth-focused CX roadmaps, and case studies on effective stakeholder engagement. Don’t miss this opportunity to network and shape the future of customer experiences in these challenging sectors. Secure your spot now!
Agenda points:
How has the pandemic reshaped customer expectations and the sales funnel?
The role of quantitative surveys and customer insights in shaping marketing and product development.
Unifying departments like finance, IT, and operations to form a collaborative customer engagement strategy.
From customer feedback to market differentiation and expansion.
How leading companies have managed to secure buy-in and foster strong relationships across diverse groups.
Petko is one of the founders of GemSeek. He has extensive experience in business consulting, market research, and analytics projects, as well as the development of technology and innovations. His leadership vision for GemSeek relies on continuous innovation that originates from clients’ needs and genuine attentiveness to people in the organization.
Sasha is a Commercial Growth Director at GemSeek, boasting an impressive track record of over eight years in roles as an Insight Analyst, VoC Specialist, and CX Consultant. Her work has spanned a diverse range of industries, from agriculture and manufacturing to finance, real estate, and luxury retail.
I have dedicated almost a decade in learning how to marry data and technology to build CX programmes that drive actions delighting customers, resulting in substation wins for organisations. I look at bringing all perspectives in one place – what the customer is doing, the reason why they are doing it, but not forgetting about the market factors that -one way or another- will have an impact on the end experience and organisation’s performance.
I focus on integrating technology and data to enhance customer experiences, which leads to significant gains for companies. My approach is centered around a deep understanding of customer behaviors, their motivations, and the broader market influences. At GemSeek, I’ve developed key partnerships, such as with Medallia, to strengthen our capabilities in customer intelligence.
Full project management to successfully launch Medallia to your exact requirements
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Coaching and training to embed Medallia into the heart of your organisation
Connect applications into Medallia and derive new actions and intelligence
Consult with our Experts for guidance and advice on the best actions proven to deliver results
Integrated insights, research and analytics to answer your most urgent questions
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