Sign up for an early access of ECR 2022 Competitive Brand Buzz Analysis

Sign up and be among the first to receive this year’s ECR Brand Buzz Report! Brand Buzz Competitive Analysis Reports are a handy tool for marketing, market intelligence and event managers to benchmark their event presence. We analyse thousands of social media posts about the biggest healthcare events in the world to identify the most popular topics and most influential brands that dominate the conversation around each event.

*Includes conversation before, during and after the event and will be published on July 27 2022.
By signing up now, you are guaranteed to be among the first to receive the published report

CUSTOMER EXPERIENCE

Develop a holistic program that studies your customers and environment in depth.

PRODUCT & MARKETING

Upgrade your services and products by allocating resources towards the right initiatives first.

BRAND RESEARCH

Keep track of how target audiences perceive your brand to increase awareness, sales and market share.

CUSTOMER ANALYTICS

Proactively reach out to your customers to reduce the number of unhappy clients, and increase your revenue.

CUSTOMER EXPERIENCE

Develop a holistic program that studies your customers and environment in depth.

PRODUCT & MARKETING

Upgrade your services and products by allocating resources towards the right initiatives first.

BRAND RESEARCH

Keep track of how target audiences perceive your brand to increase awareness, sales and market share.

CUSTOMER ANALYTICS

Proactively reach out to your customers to reduce the number of unhappy clients, and increase your revenue.

Providing brand analytics and competitive NPS for a leading MedTech manufacturer

Our client, an OEM for hospitals, laboratories and end patients has been running an NPS program for over 10 years. The program had become stagnant, with low response rates and very reactive. We were tasked to find ways for our customer to innovate and solve two main pain points: low response rate and lack of proactive actions.

READ SUCCESS STORY

Fuel your brand’s performance with our
end-to-end solutions for leaders in healthcare CX

CUSTOMER ANALYTICS

Distinguish and understand segments within your customer base, analyse behaviour and forecast sales volumes and other key KPIs in the future through predictive customer analytics.

PRODUCT & MARKETING

Sharpen your go-to-market strategy through thorough concept testing and validation, price point gauge, and identify potential propositions or areas of differentiation against your industry competitors.

BRAND POSITIONING

Capture performance insights through brand trackers that detect and analyse purchase funnel, brand value and preferred channels to improve brand building efforts. Get an instant snapshot of current performance around product launches, and track BrandBuzz through our laser-sharp social media listening technology.

CUSTOMER EXPERIENCE

Get a 360 view of how you benchmark against your key competitors, identify areas of improvement and the reduce the risk by predicting accurate satisfaction scores of non-responders through Predictive NPS.