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Healthcare Insights, February 2024

In this edition:

Expert Insights

Our healthcare CX experts spill it all:
Secret ingredients for best-in-class CX programmes

In the fast-paced healthcare industry, crafting exceptional customer experiences goes beyond innovation – it demands a blend of expertise, insights, and strategic foresight. Dive into this article, where we spill the tea around key queries our clients ask us when establishing or enhancing their customer experience. Our experts reveal invaluable insights, guiding you through the nuances and unlocking the full potential of these programmes.

Event Insights

Exploring the future of Customer Experience
at Medallia Experience '24

Last week, we had the privilege of participating in the Medallia Experience ’24 conference, an event that brought together over a thousand clients and partners to forge the future of customer experience management.

Medallia unveiled four pioneering artificial intelligence (AI) solutions: Ask Athena, Intelligent Summaries, Smart Response, and Themes. These innovations promise to revolutionise how organisations personalise customer and employee experiences.

Our focus during the event was on the transformative power of AI. Kris Rearic of Randstad Sourceright and Morgan Evans from GemSeek shared their insights on stage, highlighting AI’s potential to enhance customer success programmes, reduce churn, and transform customer feedback into actionable insights. Their stories underscored AI’s capability to seamlessly blend into our daily operations, enriching customer interactions and driving forward a customer-centric agenda. Have a look at the contents of their talk below.

Healthcare News

Is GPT-4 ready for healthcare?

Usability challenges for at-home devices top ECRI’s 2024 hazard list

AI improves accuracy of brain MRI for amyloid abnormality monitoring

About GemSeek

Experience GemSeek’s insights and analytics tailored for the MedTech industry. We support global medical device manufacturers and healthcare providers in improving brand equity, product validation, and customer experience. As a trusted partner to leading medical equipment providers, we offer comprehensive customer experience programs and data-driven decision-making. Gain in-depth market understanding to enhance product strategy, competitive benchmarking, and customer satisfaction.

Contact our industry lead today for expert guidance.

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