In this edition:
Videocast: Creating superior customer experience in pharma with Roche and Takeda
In the latest CX Impact Podcast by GemSeek, now part of Accenture Song, Mehmed Ramadan hosts Christian Velten from Roche and Tarang Agrawal from Takeda to discuss superior customer experiences in pharma. They highlight the importance of customer-centricity and the unique challenges faced by the industry. Strategies for securing management buy-in for CX initiatives are explored. The guests also discuss opportunities in VоC technology, personalized customer journeys, and predictive analytics.
Learning and leading: Harnessing GenAI power in biopharma
Discover how generative AI is revolutionizing biopharma. Accenture’s article explores the integration of GenAI in drug discovery, precision medicine, and clinical trials, highlighting the potential for economic value and business growth. It emphasizes the importance of a multidisciplinary workforce and continuous learning to harness GenAI’s power responsibly and effectively.
Healthcare News
MedТech firms have cut more than 14,000 jobs in the past 18 months
Interoperability still a challenge for providers, despite increased cloud migration
More than one-third of radiologists worldwide experience burnout
About GemSeek
Experience GemSeek’s insights and analytics tailored for the MedTech industry. We support global medical device manufacturers and healthcare providers in improving brand equity, product validation, and customer experience. As a trusted partner to leading medical equipment providers, we offer comprehensive customer experience programs and data-driven decision-making. Gain in-depth market understanding to enhance product strategy, competitive benchmarking, and customer satisfaction.
