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Accelerate your customer experience success and make an impact

We can help you improve the experience of your customers to achieve transformative growth. Ramp up your customer experience strategy now!

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Gemseek is a leader in Experience Management on G2

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Impact

+10%

customer satisfaction

Reported by our clients thanks to comprehensive text analytics insights and improvement initiatives

+30%

more customers saved

With the use of our predictive analytics models

5x

RROI in the first year

After implementation of our customer success solutions

+10%

customer satisfaction

Reported by our clients thanks to comprehensive text analytics insights and improvement initiatives

+30%

more customers saved

With the use of our predictive analytics models

5x

RROI in the first year

After implementation of our solutions

The key ingredients of an advanced CX program

Understand your customer’s needs and desires

Dive into the “why”of customer behaviour and focus attention on what matters.

Prioritise CX Improvements for ultimate success

Measure customer and business impact to fill in the blanks in your CX initiatives.

Predict what your customers will do next

Leverage analytics to predict customers’ actions with up to 80% accuracy.

Prove the impact of your CX strategy

Link customer excellence to sustainable financial outcomers and customer growth.

the key to customer experience illustration

Understand your customer’s needs and desires

Dive into the “why”of customer behaviour and focus attention on what matters.

customer impact illustration

Prioritise CX Improvements for ultimate success

Measure customer and business impact to fill in the blanks in your CX initiatives

customer success illustration of a woman with glassess

Predict what your customers will do next

Leverage analytics to predict customers’ actions with up to 80% accuracy

business impact illustration

Prove the impact of your CX strategy

Link customer excellence to sustainable financial outcomers and business growth

Some of success stories

Heidelberg Cement Accelerated its Customer-Centric Transformation Journey on 38 Markets with GemSeek‘s CX Platform

The GemSeek CX platform was a key driver of Heidelberg’s journey from the early stages of its NPS program to a truly global CX framework that not only measures customer satisfaction, but enables multiple strategic, localised improvement initiatives.

READ SUCCESS STORY

Insights from our experts

Benchmark your CX program against industry peers

Understand how evolved is your customer success program with the most comprehensive assessment out there and get personalised recommendations with next steps.

TO ASSESMENT

Why choose us

CX EXPERTISE

Team of cx heroes who provide complete services leveraging on best practices

INDUSTRY KNOWLEDGE

We have solution for your industry specific challenges

FLEXIBILITY

Team ready to support with anything, anytime and adapt into an ever-changing corporate environment

GREAT VALUE

Our team provides cutting edge solutions without the prohibitive cost

cx expertise icon

CX EXPERTISE

Team of cx heroes who provide complete services leveraging on best practices

business industry knowledge

INDUSTRY KNOWLEDGE

We have solution for your industry specific challenges

flexibility icon

FLEXIBILITY

Team ready to support with anything, anytime and adapt into an ever-changing corporate environment

customer value icon

GREAT VALUE

Our team provides cutting edge solutions without the prohibitive cost

Latest conversations

Thought leaders open up about CX, strategy and product development. Learn how to optimise and scale your customer journey through actionable insights.

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