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Reach, serve and keep more of your customers with Predictive NPS^® for Medallia

Do you wish you could reach more customers than the usual 15-20% responders to traditional surveys? Predictive NPS identifies satisfaction scores for silent customers and gives you an unprecedented visibility over 100% of your base. Treat more dissatisfied customers than ever before or realise the full potential of brand advocates.

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Are you ready to increase the ROI of your CX Program?

Improved retention and increased satisfaction are just some of the benefits you will see when using Predictive NPS[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”text-center col-mb-50 desctop-vers”][vc_column css_animation=”none” width=”1/3″][vc_single_image image=”5814″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]

Customer Satisfaction

Increase knowledge of your customers, their pain points and engage them proactively to improve their satisfaction.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”7543″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]

Operational Efficiencies

Close the loop at scale with customers more efficiently, resolve issues faster.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”6130″ img_size=”full” alignment=”center”][vc_column_text el_class=”text-center”]

Financial Benefits

Reduce the probability to lose customers by solving issues quickly and proactively for detractors. Unlock the power of promoters to increase upsell, cross-sell and referrals.[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”roles-box mob-vers col-mb-50″][vc_column css_animation=”none”][vc_column_text el_class=”text-center”]

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Predictive NPS works with data you already have

We feed data from your Medallia instance, as well as operational and behaviour data into machine learning models that assign satisfaction scores to customers who never respond to surveys. Predictions are sent back to Medallia where your team can make the most out of the improved visibility.

WATCH DEMO VIDEO

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Streamlined setup

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Your PNPS dashboards will be live in Medallia in just 8 weeks

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Automated data intake, customer-level Predictive NPS calculations and data exports

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Better “value for money” compared to one-time bespoke data science projects

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Main Features of Predictive NPS at Medallia

Predictive NPS is a custom module that becomes an integral part of your Medallia Experience Cloud workflows.[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”init_box customer col-mb-30″ css=”.vc_custom_1600432059243{margin-bottom: 0px !important;background-color: #b3e6e9 !important;}”][vc_column css_animation=”none”][vc_column_text el_class=”text-center”]

Customer Experience & Insights Professionals

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Side-by-side comparison

Understand how the predicted NPS score of the entire customer base compares against respondents’ NPS.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Dynamic Overtime” tab_id=”1600257713606-dcf34829-3060″][vc_row_inner][vc_column_inner width=”1/2″][vc_single_image image=”7735″ img_size=”550×440″ alignment=”center”][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1600260427193{margin-top: 50px !important;}”][vc_column_text]

Dynamic overtime

Gain visibility into the actual dynamic of NPS overtime and react timely to big changes.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Product-Level NPS” tab_id=”1600257799867-4f76d183-a3fc”][vc_row_inner][vc_column_inner width=”1/2″][vc_single_image image=”7736″ img_size=”550×440″][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1600260454374{margin-top: 50px !important;}”][vc_column_text]

Product-Level NPS

Identify products/services that garner the highest or lowest satisfaction with customers.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”init_box customer col-mb-30″ css=”.vc_custom_1600429606274{background-color: #fdf7ce !important;}”][vc_column css_animation=”none”][vc_column_text el_class=”text-center”]

Customer Service Professionals

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Individual customer scores

Automatic alerts for individual customers with low PNPS to act immediately on customer issues.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”7737″ img_size=”550×440″ alignment=”center”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Close the Loop dossiers” tab_id=”1600429587758-5c8a51ce-dbd5″][vc_row_inner el_class=”home-custom-bx”][vc_column_inner el_class=”key-numbers” width=”1/2″ css=”.vc_custom_1600264544581{margin-top: 100px !important;}”][vc_column_text]

Close-the-loop dossiers

A detailed form for each customer which holds records of undertaken actions – ways of contact, actual issues, resolutions, etc.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”7738″ img_size=”550×440″ alignment=”center”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Performance Tracking” tab_id=”1600429588103-183fbead-6a56″][vc_row_inner el_class=”home-custom-bx”][vc_column_inner el_class=”key-numbers” width=”1/2″ css=”.vc_custom_1600264551847{margin-top: 100px !important;}”][vc_column_text]

Performance Tracking

Close-the-loop action records update with existing performance dashboards – agent performance, average reaction time, etc.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”7739″ img_size=”550×440″ alignment=”center”][/vc_column_inner][/vc_row_inner][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row][vc_row full_width=”stretch_row” css_animation=”none” el_class=”resources”][vc_column][vc_column_text el_class=”text-center” css=”.vc_custom_1594278472148{margin-bottom: 40px !important;}”]

Latest Resources

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