Reach, serve and retain more of your customers with Predictive NPS for Medallia

The close-the-loop functionality in Medallia has direct impact on business metrics – retaining dissatisfied customers, decreasing cost-to-serve and increasing general satisfaction levels. Do you wish you could reach more customers than the usual 15-20% responders? Predictive NPS helps you understand better and respond quicker to your customer base.

REQUEST A DEMO

Are you ready to close the loop with 5x more customers with Predictive NPS at Medallia?

Improved retention and increased satisfaction are just some of the benefits you will see when using Predictive NPS

Decreased churn rates by 10-30%

After proactive contact and resolution of issue probability to churn drops immediately.

Increased upsell campaigns relevancy

Unhappy customers may be left out of certain campaigns with new offers

4PTS higher NPS

The NPS score of customers contacted by Close the Loop calls can increase by at least 4 points

Interaction reduction for 90 days

Noticeable reduction in calls per customer after NPS survey for those customers contacted.

Decreased time on the line

Customer is served more effectively and/or routed to the right team/agent more quickly.

Decreased churn rates by 10-30%

After proactive contact and resolution of issue probability to churn drops immediately.

Increased upsell campaigns relevancy

Unhappy customers may be left out of certain campaigns with new offers

4PTS higher NPS

The NPS score of customers contacted by Close the Loop calls can increase by at least 4 points

Interaction reduction for 90 days

Noticeable reduction in calls per customer after NPS survey for those customers contacted.

Decreased time on the line

Customer is served more effectively and/or routed to the right team/agent more quickly.

Predictive NPS combines Medallia and your internal data for maximum business impact

We combine thousands of attitudinal data points and hundreds of behaviour factors into a machine learning model which predicts satisfaction levels for customers who don’t respond to surveys

LEARN HOW IT WORKS

Streamlined setup

Your PNPS dashboards will be live in Medallia in just 8 weeks

Data preparation done by our team – you just need to give us access

Hosted within your secure infrastructure and updated daily

Your PNPS dashboards will be live in Medallia in just 8 weeks

Data preparation done by our team – you just need to give us access

Hosted within your secure infrastructure and updated daily

Main Features of Predictive NPS at Medallia

Predictive NPS is a custom module that becomes an integral part of your Medallia Experience Cloud workflows.

Customer Experience & Insights Professionals

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Side-by-side comparison

Understand how the predicted NPS score of the entire customer base compares against respondents’ NPS.

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Dynamic overtime

Gain visibility into the actual dynamic of NPS overtime and react timely to big changes.

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Product-Level NPS

Identify products/services that garner the highest or lowest satisfaction with customers.

Customer Service Professionals

Individual customer scores

Automatic alerts for individual customers with low PNPS to act immediately on customer issues.

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Close-the-loop dossiers

A detailed form for each customer which holds records of undertaken actions – ways of contact, actual issues, resolutions, etc.

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Performance Tracking

Close-the-loop action records update with existing performance dashboards – agent performance, average reaction time, etc.

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