Reach, serve and keep more of your customers with Predictive NPS® for Medallia
Do you wish you could reach more customers than the usual 15-20% responders to traditional surveys? Predictive NPS identifies satisfaction scores for silent customers and gives you an unprecedented visibility over 100% of your base. Treat more dissatisfied customers than ever before or realise the full potential of brand advocates.
Customer Satisfaction
Increase knowledge of your customers, their pain points and engage them proactively to improve their satisfaction.
Operational Efficiencies
Close the loop at scale with customers more efficiently, resolve issues faster.
Financial Benefits
Reduce the probability to lose customers by solving issues quickly and proactively for detractors. Unlock the power of promoters to increase upsell, cross-sell and referrals.
Customer Satisfaction
Increased knowledge of your customers, their pain points and engage them proactively to improve their satisfaction
Operational Efficiencies
Close the loop at scale with customers more efficiently and resolve issues faster.
Financial Benefits
Reduce the probability to lose customers by solving issues quickly and proactively for detractors. Unlock the power of promoters to increase upsell, cross-sell and referrals.
Predictive NPS works with data you already have
We feed data from your Medallia instance, as well as operational and behaviour data into machine learning models that assign satisfaction scores to customers who never respond to surveys. Predictions are sent back to Medallia where your team can make the most out of the improved visibility.
Streamlined setup
Your PNPS dashboards will be live in Medallia in just 8 weeks
Automated data intake, customer-level Predictive NPS calculations and data exports
Better “value for money” compared to one-time bespoke data science projects
Your PNPS dashboards will be live in Medallia in just 8 weeks
Automated data intake, customer-level Predictive NPS calculations and data exports
Better “value for money” compared to one-time bespoke data science projects
Customer Experience & Insights Professionals
Side-by-side comparison
Understand how the predicted NPS score of the entire customer base compares against respondents’ NPS.
Dynamic overtime
Gain visibility into the actual dynamic of NPS overtime and react timely to big changes.
Product-Level NPS
Identify products/services that garner the highest or lowest satisfaction with customers.
Customer Service Professionals
Individual customer scores
Automatic alerts for individual customers with low PNPS to act immediately on customer issues.
Close-the-loop dossiers
A detailed form for each customer which holds records of undertaken actions – ways of contact, actual issues, resolutions, etc.
Performance Tracking
Close-the-loop action records update with existing performance dashboards – agent performance, average reaction time, etc.
