Detect, understand and protect your vulnerable customers

We develop analytical models & dashboards to help large organisations identify vulnerable customers, understand the specifics of their experience and proactively protect them in real time.

TALK TO A CONSULTANT

Why should you take care of your vulnerable customers?

CSR managers >> Social Responsibility

Encourage ethical behaviour at every level of your organisation and protect the integrity of your brand.

Risk and Compliance Managers >> Regulatory Requirements

Comply with existing guidance for financial services, telecommunications, utilities and other industries and mitigate legal risks.

CX Managers >> Overall CX improvements

Vulnerable customers are less satisfied than average and treating them in a fair way improves your overall scores.

CSR managers >> Social Responsibility

Encourage ethical behaviour at every level of your organisation and protect the integrity of your brand.

Risk and Compliance Managers >> Regulatory Requirements

Comply with existing guidance for financial services, telecommunications, utilities and other industries and mitigate legal risks.

CX Managers >> Overall CX improvements

Vulnerable customers are less satisfied than average and treating them in a fair way improves your overall scores.

FCA logo
Ofcom logo

Our vulnerability detection models are based upon guidance by the UK Financial Conduct Authority and other regulatory bodies.

How does our solution work?

1. Listen

We look in your existing data for specific signals of vulnerable customers and extract them using advanced text analytics and bespoke structured data ontologies

1-Listen
2-Analyse

2. Analyse

We help you explore the number and types of vulnerability being detected within a flexible dashboard

3. Understand

We help you understand the sentiment of vulnerable customers and what drives their (dis) satisfaction

3-Understand
4-Protect

4. Protect

We embed in your existing systems predictive models to spot individuals at risk in real time and enact safeguarding measures

Every 1 in 2 people in the UK will be vulnerable at some point during this year.

Make sure you can protect them if they are your
customers.

TALK TO A CONSULTANT

Not ready to talk to us?

Learn more about customer vulnerabilities and taking action to ensure your customers get fair treatment.

READ MORE

See what’s new. Sign up for our newsletter: