[vc_row full_width=”stretch_row” el_class=”big_banner col-mb-70 col-pt-mb bg-mob telecommn financial_banner” css=”.vc_custom_1621250386330{background-image: url(https://gemseek.com/wp-content/uploads/2020/07/bg.jpg?id=5607) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}”][vc_column width=”1/2″][vc_single_image image=”10330″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/2″][vc_column_text el_class=”headline-top”]

Improve customer satisfaction and
business results with an accelerated CX transformation

Companies invest millions in CX and customer analytics programs, because they want to retain and grow their customers. We help our clients generate the maximum ROI from these investments.

BOOK A DISCOVERY CALL[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1621251053985{background-color: #f4f4f4 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” el_class=”trusted_col col-mb-30 trusted_col_financial”][vc_column css=”.vc_custom_1594104467566{padding-top: 15px !important;}”][vc_column_text css=”.vc_custom_1621325132857{margin-bottom: 15px !important;padding-top: 0px !important;background-color: #f4f4f4 !important;}” el_class=”text-center”][/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1594724142606{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” el_class=”col-pt-mb”][vc_column][vc_column_text el_class=”text-center mob-box” css=”.vc_custom_1621255216981{margin-bottom: 0px !important;}”]

Is your customer feedback management setup optimized for business growth?

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Understand

Analyse customer feedback and understand the multiple factors that lead to customer actions[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”10321″ img_size=”full” alignment=”center” css=”.vc_custom_1621240146641{margin-bottom: 0px !important;}”][vc_column_text el_class=”text-center”]

Predict

Identify what customers are likely to do in the future and provide proactive service[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”10322″ img_size=”full” alignment=”center” css=”.vc_custom_1621240078908{margin-bottom: 0px !important;}”][vc_column_text el_class=”text-center”]

Optimise

Measure the impact and ROI of CX initiatives and prioritise your future investments accordingly[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”roles-box mob-vers financial-roles-box”][vc_column css_animation=”none”][vc_column_text el_class=”text-center”]

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The formula for creating long-term growth

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Increase customer loyalty & reduce churn through close-the-loop actions

Understand and solve deep-rooted issues and turn detractors or silent customers into your brand’s most passionate promoters.[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1621239909710{padding-top: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” el_class=”col-mb-30 col-pt-mb home-custom-bx”][vc_column width=”1/2″][vc_column_text]

Prioritise the right CX initiatives to drive instantaneous NPS^® impact

Ensure timely delivery on customer needs through comprehensive analysis of their data across the entire customer journey.[/vc_column_text][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1621239294697{padding-top: 0px !important;}”][vc_single_image image=”6027″ img_size=”full” alignment=”center” css_animation=”none” el_class=”mb-10″][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”featured_col healthcare col-pt-mb financial” css=”.vc_custom_1621250909273{background-color: #fdf7ce !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_column width=”1/2″ css=”.vc_custom_1621241122709{padding-top: 50px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_single_image image=”10328″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”/telecommunications-customer-analytics-guide/” el_class=”mb-10″][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1621241289699{padding-right: 0px !important;padding-left: 20px !important;}”][vc_column_text css=”.vc_custom_1621329737629{margin-bottom: 66px !important;}”]

Woo & grow your customer base

Go above and beyond in delivering exceptional customer feedback, achieve higher sales and decrease customer churn.

BOOK A DISCOVERY CALL

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Increasing brand satisfaction through user attitude studies

Our client, a leading financial services provider tasked us with a project to help them gain more deeper and granular understanding of the brand loyalty and awareness. We performed two consecutive studies to help them position themselves better against their main market competitors.

READ SUCCESS STORY

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Latest Resources

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