Customer Experience Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Customer experience Creating Value for the Customers, With the Customersread more Competitive CX Value and Benchmark and How to Measure the Experience of Your Competitors’ Customersread more Managing B2B Customer Experience: Essentials & Best Practices for Advanced CX Programsread more Customer Experience Firestarter: A Practical Guide to Igniting & Managing Customer-Centric Changeread more How to Manage Word-of-Mouth at Scaleread more CX Analytics: Taking the Complexity Out of itread more Bridging the gap between patients and physicians through AI & machine learningread more Looking for differences between brand and customer experience? Look for synergies, instead.read more The Vulnerable Customers Factor: Why is it important to measure and improve their experienceread more CX Impact Project with Signify excells at European Customer Centricity Awards 2021read more MWC Barcelona 2021 Brand Buzzread more The customer-centric transformation of HeidelbergCement Group, enabled by GemSeek, recognised at the Customer Centricity World Series 2021read more The Best Customer Insights Are Found at The Intersection of Past, Present and Futureread more How to earn customer loyalty in insurance through quality service and experienceread more Episode 11: Solving Customer Analytics Challengesread more The Customer Experience Impact Strategic Framework: How to Prioritise and Scale Up High-Return Initiatives and Multiply Business Valueread more The CX Impact Hub is now officially certified by the Customer Insituteread more Customer Experience Analytics: Silence is Golden. But Really?read more Celebrating CX Impact with 4 wins at European Customer Centricity Awardsread more 10+ Customer Referral Ideas To Increase The Success Of Your Bring-A-Friend Programread more Episode 4: The Human Experience in Healthcareread more Episode 2 – CX In Times of Crisis: Managing the Spectrum of Human Emotionsread more Customer Experience in Healthcare: How to Switch from CX to Humanread more Data Analytics in Telecoms: Adapting to the new post-pandemic realityread more How to adapt your patient experience program to the COVID-19 Crisisread more 5 Ways to Adapt your CX Program in Troubling Timesread more Knowledge from the Mountains: How to Improve Your CX Strategy?read more Customer delight: Pricey or priceless? Prove the ROI of your CX initiativesread more Turn mobile operator customers’ satisfaction from fiction into a key driver of business growthread more How can UK telcos retain more customers under the new “text to switch” regulation?read more Warning, patient experience! Is dissatisfaction driving hospital revenue to the ground?read more How Data Science Is Helping Nuffield Health Drive Business Successread more Reduce Your Customer Churn Rate and Increase Profit with Robust Data Analyticsread more Leverage All Available Data to Predict Customer Behaviorread more 8 Do’s and Don’ts to turn Customer Appetite and Customer Success into Customer Loyaltyread more To Each Their Own: 3 Myths About Customer Personalisationread more AI in Customer Experience: Get the Most of It!read more How to use patient experience program to get competitive edge?read more Importаnce of tаrgeting different personаs (Decision-mаkers) in B2B CXP reseаrchread more Understanding emotional bonding to enhance NPSread more The importance of internal alignment and the NPS manual – Comparabilityread more The importance of internal alignment and the NPS manual –Accountabilityread more The importance of internal alignment and the NPS® manual – Sustainabilityread more Building customer centricity around NPS-Learnings from the Leadersread more Top 5 challenges of B2B NPS researchread more The digital era of Customer Experience researchread more 6 important questions when starting your NPS® programread more The winner takes it allread more Load more Latest PostsTrends & Forecasts in Cardiology: Predictive Algorithms will Improve the Overall Quality of Care4:10 pm 16 Mar 2023ECR 2023 Competitive Brand Buzz Report11:48 pm 14 Mar 2023The Voice of Lab Professionals: Experience Matters More than Product Improvements3:21 pm 27 Jan 2023Creating Value for the Customers, With the Customers2:09 pm 18 Jan 2023Radiology Department Staff Shortage: Key contributing factors and how to address them3:48 pm 12 Jan 2023RSNA 2022 Competitive Brand Buzz Report8:39 pm 04 Dec 2022Celebrating GemSeek and Bpost silver at International Customer Experience Awards™11:07 am 18 Nov 2022Share on social media:
