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Customer Experience

  • Telecommunications
  • Healthcare
  • Industrial Production
  • Consumer Goods
  • Customer experience
  • Text Analytics
  • Advanced Analytics
  • Market Research

Customer experience

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Creating Value for the Customers, With the Customers

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Competitive CX Value and Benchmark and How to Measure the Experience of Your Competitors’ Customers

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Managing B2B Customer Experience: Essentials & Best Practices for Advanced CX Programs

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Customer Experience Firestarter: A Practical Guide to Igniting & Managing Customer-Centric Change

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How to Manage Word-of-Mouth at Scale

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CX Analytics: Taking the Complexity Out of it

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Bridging the gap between patients and physicians through AI & machine learning

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Looking for differences between brand and customer experience? Look for synergies, instead.

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Vulnerable customer experience management

The Vulnerable Customers Factor: Why is it important to measure and improve their experience

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CX Impact Project Award

CX Impact Project with Signify excells at European Customer Centricity Awards 2021

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MWC Barcelona 2021 Brand Buzz

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The customer-centric transformation of HeidelbergCement Group, enabled by GemSeek, recognised at the Customer Centricity World Series 2021

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The Best Customer Insights Are Found at The Intersection of Past, Present and Future

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How to earn customer loyalty in insurance through quality service and experience

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Episode 11: Solving Customer Analytics Challenges

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The Customer Experience Impact Strategic Framework: How to Prioritise and Scale Up High-Return Initiatives and Multiply Business Value

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The CX Impact Hub is now officially certified by the Customer Insitute

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Customer Experience Analytics: Silence is Golden. But Really?

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Celebrating CX Impact with 4 wins at European Customer Centricity Awards

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10+ Customer Referral Ideas To Increase The Success Of Your Bring-A-Friend Program

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Episode 4: The Human Experience in Healthcare

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Episode 2 – CX In Times of Crisis: Managing the Spectrum of Human Emotions

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Customer Experience in Healthcare: How to Switch from CX to Human

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Data Analytics in Telecoms: Adapting to the new post-pandemic reality

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How to adapt your patient experience program to the COVID-19 Crisis

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5 Ways to Adapt your CX Program in Troubling Times

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Knowledge from the Mountains: How to Improve Your CX Strategy?

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Customer delight: Pricey or priceless? Prove the ROI of your CX initiatives

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Turn mobile operator customers’ satisfaction from fiction into a key driver of business growth

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How can UK telcos retain more customers under the new “text to switch” regulation?

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Warning, patient experience! Is dissatisfaction driving hospital revenue to the ground?

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How Data Science Is Helping Nuffield Health Drive Business Success

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Reduce Your Customer Churn Rate and Increase Profit with Robust Data Analytics

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Leverage All Available Data to Predict Customer Behavior

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8 Do’s and Don’ts to turn Customer Appetite and Customer Success into Customer Loyalty

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To Each Their Own: 3 Myths About Customer Personalisation

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AI in Customer Experience: Get the Most of It!

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How to use patient experience program to get competitive edge?

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Importаnce of tаrgeting different personаs (Decision-mаkers) in B2B CXP reseаrch

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Understanding emotional bonding to enhance NPS

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The importance of internal alignment and the NPS manual – Comparability

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The importance of internal alignment and the NPS manual –Accountability

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The importance of internal alignment and the NPS manual – Sustainability raw

The importance of internal alignment and the NPS® manual – Sustainability

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Building customer centricity around NPS-Learnings from the Leaders

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Top 5 challenges of B2B NPS research

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The digital era of Customer Experience research

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6 important questions when starting your NPS® program

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The winner takes it all

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Latest Posts

Trends & Forecasts in Cardiology: Predictive Algorithms will Improve the Overall Quality of Care

4:10 pm 16 Mar 2023

ECR 2023 Competitive Brand Buzz Report

11:48 pm 14 Mar 2023

The Voice of Lab Professionals: Experience Matters More than Product Improvements

3:21 pm 27 Jan 2023

Creating Value for the Customers, With the Customers

2:09 pm 18 Jan 2023

Radiology Department Staff Shortage: Key contributing factors and how to address them

3:48 pm 12 Jan 2023

RSNA 2022 Competitive Brand Buzz Report

8:39 pm 04 Dec 2022

Celebrating GemSeek and Bpost silver at International Customer Experience Awards™

11:07 am 18 Nov 2022

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How We Help

  • Profitable Customer Growth
  • Customer Experience Impact
  • Accelerating Analytics
  • Marketplace Optimisation

Industries

  • Healthcare
  • Telecommunications
  • Consumer Goods
  • Financial Services
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Resources

  • Success Stories
  • Blog
  • The CX Impact Podcast

Gemseek is a leader in Experience Management on G2

Contact

-359-02-203910

18 Shipchenski Prohod Blvd.,
Office 701, Sofia 1113, Bulgaria

-359-02-203910

30 Stamford Street,
SouthBank, London, SE1 9PY, UK

-359-02-203910

125E J. Geesinkweg, 4th fl.,
1096 AT Amsterdam, The
Netherlands

-359-02-203910

Latimer House,
Langford Business Park,
Kidlington, OX5 1GG, UK

-359-02-203910

Discovery House,
Aveling Road, High Wycombe,
HP13 6AE, UK

-359-02-203910

6 rue de Saint Petersbourg,
75008 Paris, France

-359-02-203910

Office 2302
Building 3 - JLT Cluster X
Jumeirah Lakes Towers
P.O.Box 454566
Dubai, UAE

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Copyright NPS® is a registered trademark, and Net Promoter Score℠ and Net Promoter System℠ are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.