Telecommunications Telecommunications The winner takes it all 6 important questions when starting your NPS® program How to manage complex multi-country research projects The digital era of Customer Experience research Top 5 challenges of B2B NPS research Building customer centricity around NPS-Learnings from the Leaders The importance of internal alignment and the NPS® manual – Sustainability The importance of internal alignment and the NPS manual –Accountability The importance of internal alignment and the NPS manual – Comparability Understanding emotional bonding to enhance NPS Extracting added value from an ad campaign – enter the brand KPIs We shape our tracking studies, and then, our tracking studies shape us Importаnce of tаrgeting different personаs (Decision-mаkers) in B2B CXP reseаrch How to use patient experience program to get competitive edge? Nearly Isn’t Enough – Social Media and Online Feedback can Make all the Difference Mobile Research Puts you as Close to People and to the Moments of Truth as you’ve Never Been Before. AI in Customer Experience: Get the Most of It! To Each Their Own: 3 Myths About Customer Personalisation Big Data Analytics: Customer journey analytics in the hospitality industry A new era for your customer: the IoT revolution Data Science Can Help You Grow Your Business Faster 6 BI Trends to Make the Most of Interactive Dashboards 8 Do’s and Don’ts to turn Customer Appetite and Customer Success into Customer Loyalty #SocialMedia: Thrive don’t just Survive with Sentiment Analysis Insurance Data Analytics Leverage All Available Data to Predict Customer Behavior Reduce Your Customer Churn Rate and Increase Profit with Robust Data Analytics AI in Radiology: The Perspective of Radiology Leaders The Future of Market Intelligence Top Applications of Blockchain in Medical Research and Teleradiology 3 Data Science Models To Improve Online Gambling Marketing Analytics Build sustainable utility services models with advanced customer analytics How Data Science Is Helping Nuffield Health Drive Business Success Millions new physicians will be needed by 2020…Here’s how AR can satisfy this demand Warning, patient experience! Is dissatisfaction driving hospital revenue to the ground? How can UK telcos retain more customers under the new “text to switch” regulation? Turn mobile operator customers’ satisfaction from fiction into a key driver of business growth Is the Personal Imaging Device the New Thermometer and Stethoscope? Physicians talk: Insights to Increase Engagement and Prevent Burnout Customer delight: Pricey or priceless? Prove the ROI of your CX initiatives 4 ways healthcare providers can advance their Patient Experience program Get Ready for RSNA 2019: What everyone in MedTech is talking about Reducing mobile operator customers churn by 34% with predictive analytics Increasing insurance customers’ lifetime value with predictive upsell analytics Predicting potential brand advocates in telecommunications Medical Wearables: Can they improve cardio health and prevent diseases Save your out-of-contract mobile and broadband customers under the new Ofcom regulations Remote Patient Monitoring: From HealthCare to HomeCare Knowledge from the Mountains: How to Improve Your CX Strategy? 5 Ways to Adapt your CX Program in Troubling Times 5 Tips on Market Research with Medical Professionals during the COVID-19 Pandemic How to adapt your patient experience program to the COVID-19 Crisis The Changing Customer Behaviour Requires New Marketing Effectiveness Models How MedTech Helps the COVID-19 Battle Respiratory Care Developments Amid the COVID-19 Crisis Data Analytics in Telecoms: Adapting to the new post-pandemic reality Customer Experience in Healthcare: How to Switch from CX to Human Is Telehealth Here to Stay? Episode 1 – B2B CX: From Zero to Ultimate Customer Success HeidelbergMaterials Accelerated its Customer-Centric Transformation Journey on 38 Markets with GemSeek‘s CX Platform Predictive NPS® is now part of Medallia Xchange Marketplace Episode 2 – CX In Times of Crisis: Managing the Spectrum of Human Emotions How Is the Healthcare Industry Doing? What Made TELCO Customers Rave Despite the Lockdown? Episode 3: The Fastest Route to CX Success in Telco Episode 4: The Human Experience in Healthcare ECR 2020: Everything You Need to Know Reshaping Hospital Care Model in Times of Crisis Do You Believe in Life After 5G? How Do Global Telco Leaders Plan to Get Closer to Their Customers? A Company Snapshot of Radiobotics Quantity to Quality: Healthcare Value-Based Contracting Patient Feedback in Healthcare: EU Hospitals During COVID-19 Health Providers: Impact & Priorities in the Post-Pandemic World 10+ Customer Referral Ideas To Increase The Success Of Your Bring-A-Friend Program Celebrating CX Impact with 4 wins at European Customer Centricity Awards Company Snapshot of RapidAI Episode 5: Re-Energise Your CX Strategy European Respiratory Society Congress 2020 Online Brand Buzz Performance How to Link Customer Experience Metrics for Insurance with Business Results COVID-19 and the Impact on Healthcare Education Episode 6: CX by Design Boost Your Upsell and Referrals through Improved Customer Experience RSNA 2020 Pre-event Online Brand Buzz Performance Episode 7: Prove Your CX Investment Customer Experience Analytics: Silence is Golden. But Really? RSNA 2020 During & Post-event Online Brand Buzz Performance Episode 8: Choosing the Right CX Platform Episode 9: The Value of CX Recognition Increasing revenue with GemSeek’s patient and customer experience platform Senior Consultant/Business Translator Episode 10: Measuring CX Against Competitors The future of industry events: Rise of virtual and hybrid formats The CX Impact Hub is now officially certified by the Customer Insitute The Customer Experience Impact Strategic Framework: How to Prioritise and Scale Up High-Return Initiatives and Multiply Business Value COVID-19: A Catalyst for Change throughout the Healthcare Continuum Episode 11: Solving Customer Analytics Challenges GemSeek Healthcare Newsletter, March 2021 GemSeek Healthcare Newsletter, February 2021 ECR 2021 during & post-event online brand buzz performance Root Cause Analysis How to earn customer loyalty in insurance through quality service and experience Competitive intel & customer segmentation Product concept, price & GTM test Episode 12: Reinventing partnerships with CX vendors GemSeek Healthcare Newsletter, April 2021 The Best Customer Insights Are Found at The Intersection of Past, Present and Future Episode 13: Transforming B2B CX GemSeek Healthcare Newsletter – May, 2021 The customer-centric transformation of HeidelbergCement Group, enabled by GemSeek, recognised at the Customer Centricity World Series 2021 Insurance beyond NPS®: Leader’s blueprint to delivering great CX Increasing brand satisfaction through user attitude studies The COVID-19 Effect: How did respiratory companies deal with the pandemic Healthcare Insights, June 2021 Episode 14: From CX to EX AI will lead the way: market mapping & opportunity assessment Hospital Patient Experience: competitive landscape tracking, NPS & complete patient feedback system Healthcare Insights, July 2021 MWC Barcelona 2021 Brand Buzz Episode 15: Transforming CX with Decision as a Service Healthcare Insights, August 2021 European Society of Cardiology Congress 2021: Brand Buzz Healthcare Insights, September 2021 CX Impact Project with Signify excells at European Customer Centricity Awards 2021 European Respiratory Society Congress 2021: Brand Buzz The Vulnerable Customers Factor: Why is it important to measure and improve their experience Healthcare Insights, October 2021 Measurable Business Impact: Equip Your CX Strategy for Digital Success Episode 16: Vulnerable Customer Experience (vCX) HLTH Boston 2021: Solving Imposing Healthcare Challenges through Data Analytics Healthcare Insights Looking for differences between brand and customer experience? Look for synergies, instead. Current Applications of AI in Radiology and its Future Development Unleash CX 2021 RSNA 2021: Pre, During & Post-Event Brand Buzz Performance Healthcare Insights – December 2021 Episode 17: CX & Soccer Bridging the gap between patients and physicians through AI & machine learning Healthcare Insights: January 2022 Arab Health 2022: Pre, During and Post-Event Competitive Brand Buzz Healthcare Insights, February 2022 CX Analytics: Taking the Complexity Out of it The Unexpected Depth of Text Data How to Manage Word-of-Mouth at Scale Healthcare Insights, March 2022 The science of referrals and how to increase their effectiveness as a customer acquisition tool Customer Experience Firestarter: A Practical Guide to Igniting & Managing Customer-Centric Change Digital Transformation: How a Digital Reinvention Helped Signify Expand the Impact of their B2B Customer Experience Program Higher NPS® coverage and proactive measures though pNPS Healthcare Insights, April 2022 Compliance & Fair Treatment with vCX in the Telco Industry S02E01: Innovation in Healthcare Get Ready for HIMSS 22 EU Healthcare Insights, May 2022 Nurses Week 2022 Brand Buzz Concept Testing in the Home Respiratory Services Domain Competitive Brand Perception & Market Pulse The pilot edition of GemSeek Xperience Academy, the first CX technology talent development program in Europe, will soon finish Forbes Healthcare Summit 2022: The Role of Innovation in Healthcare in Central and Eastern Europe Healthcare Insights, June 2022 EAU22: Competitive Brand Buzz Analysis Report Healthcare Insights, July 2022 ECR 2022: Competitive Brand Buzz Analysis Healthcare Insights – August 2022 Alzheimer’s Association International Conference: Competitive Brand Buzz Analysis Leading Telecom Operator Understands Customer Pain Points in Greater Detail With Text Analytics ESC 2022 Competitive Brand Buzz Report Healthcare Insights – September 2022 ERS 2022 Competitive Brand Buzz Report Advancing Philips’ go-to-market strategy for a successful surgery product re-launch Managing B2B Customer Experience: Essentials & Best Practices for Advanced CX Programs Competitive CX Value and Benchmark and How to Measure the Experience of Your Competitors’ Customers Healthcare Insights – October 2022 Predictive NPS is highly commended at ECCA Competitive NPS Program Revamp: Full Healthcare Portfolio InMoment 08/11 Empowering Philips’ Go-to-Market Strategy through GemSeek’s Voice of the Customer (VOC) Simulator Celebrating GemSeek and Bpost silver at International Customer Experience Awards™ Healthcare Insights – November 2022 Company Snapshot – CoLumbo RSNA 2022 Competitive Brand Buzz Report Improving Bpost overall customer experience by utilizing existing data for vulnerability detection Healthcare Insights – 12/22 Radiology Department Staff Shortage: Key contributing factors and how to address them Creating Value for the Customers, With the Customers Healthcare Insights – January 2023 The Voice of Lab Professionals: Experience Matters More than Product Improvements Competitive Benchmark: POC Ultrasound Customer Service The Recall Effect: How the Respiratory Industry is Managing After the Philips’ Mass Device RecallLoad more Latest Resources: The Recall Effect: How the Respiratory Industry is Managing After the Philips’ Mass Device Recallread more Competitive Benchmark: POC Ultrasound Customer Serviceread more The Voice of Lab Professionals: Experience Matters More than Product Improvementsread more
