Telecommunications Telecommunications The winner takes it all 6 important questions when starting your NPS program How to manage complex multi-country research projects The digital era of Customer Experience research Top 5 challenges of B2B NPS research Building customer centricity around NPS-Learnings from the Leaders The importance of internal alignment and the NPS manual – Sustainability The importance of internal alignment and the NPS manual –Accountability The importance of internal alignment and the NPS manual – Comparability Merry CXmas and a Happy New Year From customer centricity to customer delight Understanding emotional bonding to enhance NPS Extracting added value from an ad campaign – enter the brand KPIs We shape our tracking studies, and then, our tracking studies shape us Importаnce of tаrgeting different personаs (Decision-mаkers) in B2B CXP reseаrch How to use patient experience program to get competitive edge? Nearly Isn’t Enough – Social Media and Online Feedback can Make all the Difference Mobile Research Puts you as Close to People and to the Moments of Truth as you’ve Never Been Before. BIG DATA ANALYTICS BUSINESS TRANSFORMATION IN THE LOGISTICS INDUSTRY AI in Customer Experience: Get the Most of It! To Each Their Own: 3 Myths About Customer Personalisation BIG DATA ANALYTICS: Customer journey analytics in the hospitality industry Finding the Gem in Your Industry A new era for your customer: the IoT revolution Understand Traffic Accidents Through Data Analytics Data Science Can Help You Grow Your Business Faster Painting a Better Picture of Your Business Can Data Visualisation Save Our Environment? The Bird’s Eye Data Science View Disrupting the Real Estate Industry with Big Data 6 BI Trends to Make the Most of Interactive Dashboards How Can Patient Experience help your hospital to stand out and be come more profitable? Global Internship Program Brings in Taiwanese Students to Sofia Office 8 Do’s and Don’ts to turn Customer Appetite and Customer Success into Customer Loyalty Gemseek group participates at the national contest “Employer of the year!” Data Analytics Recommendation Engine #SocialMedia: Thrive don’t just Survive with Sentiment Analysis Insurance Data Analytics Artificial Intelligence will Revamp Healthcare Leverage All Available Data to Predict Customer Behavior Reduce Your Customer Churn Rate and Increase Profit with Robust Data Analytics The Five Most Intriguing Big Data Analytics Applications of 2018 AI in Radiology: The Perspective of Radiology Leaders The Future of Market Intelligence Top Applications of Blockchain in Medical Research and Teleradiology 3 Data Science Models To Improve Online Gambling Marketing Analytics Build sustainable utility services models with advanced customer analytics How Data Science Is Helping Nuffield Health Drive Business Success Millions new physicians will be needed by 2020…Here’s how AR can satisfy this demand Warning, patient experience! Is dissatisfaction driving hospital revenue to the ground? How can UK telcos retain more customers under the new “text to switch” regulation? Turn mobile operator customers’ satisfaction from fiction into a key driver of business growth Is the Personal Imaging Device the New Thermometer and Stethoscope? Physicians talk: Insights to Increase Engagement and Prevent Burnout Customer delight: Pricey or priceless? Prove the ROI of your CX initiatives 4 ways healthcare providers can advance their Patient Experience program Get Ready for RSNA 2019: What everyone in MedTech is talking about Reducing mobile operator customers churn by 34% with predictive analytics Increasing insurance customers’ lifetime value with predictive upsell analytics Predicting potential brand advocates in telecommunications Medical Wearables: Can they improve cardio health and prevent diseases Save your out-of-contract mobile and broadband customers under the new Ofcom regulations Remote Patient Monitoring: From HealthCare to HomeCare Knowledge from the Mountains: How to Improve Your CX Strategy? 5 Ways to Adapt your CX Program in Troubling Times 5 Tips on Market Research with Medical Professionals during COVID-19 Pandemic How to adapt your patient experience program to the COVID-19 Crisis The Changing Customer Behaviour Requires New Marketing Effectiveness Models How MedTech Helps the COVID-19 Battle Respiratory Care Developments Amid the COVID-19 Crisis Data Analytics in Telecoms: Adapting to the new post-pandemic reality Customer Experience in Healthcare: How to Switch from CX to Human Is Telehealth Here to Stay? Episode 1 – B2B CX: From Zero to Ultimate Customer Success Heidelberg Cement Accelerated its Customer-Centric Transformation Journey on 38 Markets with GemSeek‘s CX Platform Predictive NPS is now part of Medallia Xchange Marketplace Episode 2 – CX In Times of Crisis: Managing the Spectrum of Human Emotions How Is the Healthcare Industry Doing? What Made TELCO Customers Rave Despite the Lockdown? Episode 3: The Fastest Route to CX Success in Telco Episode 4: The Human Experience in Healthcare Senior Consultant MedTech ECR 2020: Everything You Need to Know Reshaping Hospital Care Model in Times of Crisis Do You Believe in Life After 5G? How Do Global Telco Leaders Plan to Get Closer to Their Customers? A Company Snapshot of Radiobotics Quantity to Quality: Healthcare Value-Based Contracting Patient Feedback in Healthcare: EU Hospitals During COVID-19Load more Latest Resources: Patient Feedback in Healthcare: EU Hospitals During COVID-19read more Quantity to Quality: Healthcare Value-Based Contractingread more A Company Snapshot of Radioboticsread more
