Celebrating CX Impact with 4 wins at European Customer Centricity Awards

We had a great night of celebration at the European Customer Centricity Awards yesterday! Three of our clients’ core transformation projects won in the following categories: "Best CX Strategy" for our project with HeidelbergCement: "Business Transformation inspired by a customer-driven strategy" "Digital Transformation" and "Best measurement in CX" for our project with Signify: "Expanding the scope and impact of the CX program through a digital reinvention" "Customer Insights & Feedback…

5 Ways to Adapt your CX Program in Troubling Times

The crisis is here–dive into the panic and uncertainty! The pressure on you as a CX manager is significant. Your colleagues expect you to have a crystal ball, asking you to predict customer needs and behaviour. You can usually cater to such requests, but now you find yourself unable to predict what customers will do tomorrow let alone in a month's time. How to prioritize your efforts in a time…
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Knowledge from the Mountains: How to Improve Your CX Strategy?

Unexpected learnings from hiking & tips on how to leverage yourself in creating a successful CX strategy Mountains are a place of freedom. An absolution. Mountains make you feel you’re on top of the world. Become one with nature. Connect with the ones you love most. My journey as a CX strategy champion doesn’t differ much from that genuine feeling of calm while taking a hike. Every day I strive…