[vc_row full_width=”stretch_row” css=”.vc_custom_1579274031585{padding-top: 30px !important;padding-bottom: 30px !important;background-color: #f7d60c !important;}” el_class=”tel-guide”][vc_column][vc_single_image image=”1652″ img_size=”full” alignment=”center” onclick=”custom_link” link=”https://www.cxnetwork.com/events-cemintelecomseurope”][vc_row_inner css=”.vc_custom_1579261365964{padding-top: 50px !important;}”][vc_column_inner width=”1/2″][vc_column_text]

ADVANCED CUSTOMER ANALYTICS FOR BUSINESS GROWTH GUIDE

| Telecommunications & Media |

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”1657″ img_size=”full”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1579263134396{margin-top: 50px !important;}” el_class=”tel-framework”][vc_column][vc_column_text el_class=”text-center”]Our most comprehensive playbook to design and execute well-structured, high-impact customer experience analytics programs. Customised for mobile network operators.

 

Includes the framework for our award-winning Predictive NPS model (MRS Awards 2018 and CEM Global Telecom Awards 2020)

Boost the three crucial elements of business performance: [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_single_image image=”1681″ img_size=”full” alignment=”center” css=”.vc_custom_1579266612755{margin-bottom: 0px !important;}”][vc_column_text css=”.vc_custom_1579266556620{padding-top: 1vw !important;padding-right: 1vw !important;padding-bottom: 1vw !important;padding-left: 1vw !important;}” el_class=”text-center”]

RETAIN CUSTOMERS

[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”1682″ img_size=”full” alignment=”center” css=”.vc_custom_1579266682046{margin-bottom: 0px !important;}”][vc_column_text css=”.vc_custom_1579266827393{padding-top: 1vw !important;padding-right: 1vw !important;padding-bottom: 1vw !important;padding-left: 1vw !important;}” el_class=”text-center”]

UPSELL & CROSS-SELL

[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”1683″ img_size=”full” alignment=”center” css=”.vc_custom_1579267045850{margin-bottom: 0px !important;}”][vc_column_text css=”.vc_custom_1579266998590{padding-top: 1vw !important;padding-right: 1vw !important;padding-bottom: 1vw !important;padding-left: 1vw !important;}” el_class=”text-center”]

GROW WITH REFERRALS

[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1579274756740{margin-top: 50px !important;margin-bottom: 60px !important;}”][vc_column width=”1/2″][vc_row_inner][vc_column_inner width=”1/3″][vc_single_image image=”1713″ img_size=”full” alignment=”center” css=”.vc_custom_1579274158660{padding-top: 1vw !important;padding-right: 1vw !important;padding-bottom: 1vw !important;padding-left: 1vw !important;}”][/vc_column_inner][vc_column_inner width=”2/3″ css=”.vc_custom_1579270836216{padding-top: 1vw !important;padding-right: 1vw !important;padding-bottom: 1vw !important;padding-left: 1vw !important;}”][vc_column_text css=”.vc_custom_1579270843220{margin-bottom: 15px !important;}”]Turn Insights into Impactful Initiativies 

Step-by-step guides to design CX initatives that make an impact on retention, upsell and cross-sell or referrals. A practical framework illustrated with real-world examples.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/3″][vc_single_image image=”1718″ img_size=”full” alignment=”center” css=”.vc_custom_1579274151438{padding-top: 1vw !important;padding-right: 1vw !important;padding-bottom: 1vw !important;padding-left: 1vw !important;}”][/vc_column_inner][vc_column_inner width=”2/3″ css=”.vc_custom_1579270447151{padding-top: 1vw !important;padding-right: 1vw !important;padding-bottom: 1vw !important;padding-left: 1vw !important;}”][vc_column_text css=”.vc_custom_1579270875784{margin-bottom: 15px !important;}”]Unlock the Power of One

Detailed Blueprint of Data Sources and Analytics Models. Learn how to fuse multiple data sources to predict behaviour at the level of the individual customer.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/3″][vc_single_image image=”1719″ img_size=”full” alignment=”center” css=”.vc_custom_1579274142706{padding-top: 1vw !important;padding-right: 1vw !important;padding-bottom: 1vw !important;padding-left: 1vw !important;}”][/vc_column_inner][vc_column_inner width=”2/3″ css=”.vc_custom_1579270447151{padding-top: 1vw !important;padding-right: 1vw !important;padding-bottom: 1vw !important;padding-left: 1vw !important;}”][vc_column_text css=”.vc_custom_1579270884280{margin-bottom: 15px !important;}”]Worksheet Included

Start planning your next initiative with our customer analytics canvas.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/2″ el_class=”tel-cont-form” css=”.vc_custom_1579268623580{padding-top: 0px !important;background-color: #e6e7e7 !important;}”][vc_column_text css=”.vc_custom_1579269534430{margin-bottom: 0px !important;padding-top: 1vw !important;padding-right: 1vw !important;padding-bottom: 1vw !important;padding-left: 1vw !important;}” el_class=”text-center”]

DOWNLOAD THE GUIDE

[/vc_column_text][vc_column_text]
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1579273859289{padding-top: 0px !important;padding-bottom: 50px !important;background-color: #eeeeee !important;}” el_class=”text-center”][vc_column][vc_column_text]

SUCCESS STORIES INCLUDED

[/vc_column_text][vc_column_text css=”.vc_custom_1579274881110{padding-right: 100px !important;padding-left: 100px !important;}” el_class=”.tel-about”]Customer experience, service, insight, digital or marketing practitioners who are seeking innovative ways to overcome major CX challenges and increase their impact on business results.[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”tel-post-col”][vc_column][vc_basic_grid post_type=”post” max_items=”3″ item=”1729″ grid_id=”vc_gid:1580750869588-98136fe38483456a818c9b4c5f48fe4e-6″ taxonomies=”55″][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1579273803066{background-color: #f7d60c !important;}” el_class=”text-center tel-about”][vc_column][vc_column_text]

ABOUT GEMSEEK

[/vc_column_text][vc_column_text css=”.vc_custom_1579272674998{padding-right: 100px !important;padding-left: 100px !important;}”]GemSeek is an advanced analytics consultancy, specialized in designing & executing customer experience programs. We give our clients the tools to improve customer experience, satisfaction, loyalty and revenue.

 

Our Virtual NPS solution gives companies the voice of customers, real-time. We use machine learning and advanced analytics to predict satisfaction scores for the 90% who do not reply to customer surveys. Companies employing this model have been able to decrease churn rates substantially with some of them seeing retention increase by more than 30%.[/vc_column_text][/vc_column][/vc_row]