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Come and be among the first ones to receive the book “The New CX Management”

The New CX Management is the first business book by a Bulgarian author that advises organizations on how to move to a proactive and personalized customer service model. Join us on this journey of exploring some science-backed and tried-and-proven methods of getting to the hearts and minds of today’s consumers.[/vc_column_text][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1667824469231{background-color: #cccccc !important;}”][vc_raw_html]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[/vc_raw_html][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1655210253702{margin-top: 3vw !important;margin-bottom: 3vw !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 1vw !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” el_class=”col-pt-mb”][vc_column_inner][/vc_column_inner][vc_row_inner el_class=”desctop-vers”][vc_column_inner width=”1/2″][vc_single_image image=”14761″ alignment=”center” title=”Author”][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]

Ivaylo Yorgov

Bio[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner el_class=”desctop-vers”][vc_column_inner width=”1/2″][/vc_column_inner][/vc_row_inner][/vc_row][vc_row full_width=”stretch_row” el_class=”resources” css=”.vc_custom_1576247948011{padding-top: 10px !important;padding-bottom: 50px !important;background-color: #f4f4f4 !important;}”][vc_column width=”1/2″][vc_single_image image=”14764″ img_size=”full”][vc_btn title=”About the book” link=”url:https%3A%2F%2Fwww.routledge.com%2FThe-New-Customer-Experience-Management-Why-and-How-the-Companies-of-The%2FYorgov%2Fp%2Fbook%2F9781032313412″ el_class=”Btn-link Btn-link-green”][/vc_column][vc_column width=”1/2″][vc_column_text el_class=”text-center” css=”.vc_custom_1667824346697{margin-bottom: 40px !important;}”]

Program

19:00-19:15 Welcome  

19:15- 19:30 Official opening  

19:30-20:00 Book presentation & discussion  

20:00-21:00 Networking  

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Fuel your brand’s performance with our
end-to-end solutions for leaders in healthcare CX

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CUSTOMER ANALYTICS

Distinguish and understand segments within your customer base, analyse behaviour and forecast sales volumes and other key KPIs in the future through predictive customer analytics.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Section 2″ tab_id=”1655200361966-466f1c02-188b”][vc_row_inner][vc_column_inner width=”1/4″][vc_single_image image=”13149″ img_size=”150×150″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text]

PRODUCT & MARKETING

Sharpen your go-to-market strategy through thorough concept testing and validation, price point gauge, and identify potential propositions or areas of differentiation against your industry competitors.

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BRAND POSITIONING

Capture performance insights through brand trackers that detect and analyse purchase funnel, brand value and preferred channels to improve brand building efforts. Get an instant snapshot of current performance around product launches, and track BrandBuzz through our laser-sharp social media listening technology.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Section” tab_id=”1655200501336-65b6864b-78e2″][vc_row_inner][vc_column_inner width=”1/4″][vc_single_image image=”13168″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text]

CUSTOMER EXPERIENCE

Get a 360 view of how you benchmark against your key competitors, identify areas of improvement and the reduce the risk by predicting accurate satisfaction scores of non-responders through Predictive NPS.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][/vc_tta_pageable][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”resources” css=”.vc_custom_1654248098169{padding-top: 10px !important;padding-bottom: 50px !important;}”][vc_column][vc_column_text el_class=”text-center” css=”.vc_custom_1576248038306{margin-bottom: 40px !important;}”]

Latest Resources

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