Author: Thea Denolyubova

InMoment 02/23

Thea Denolyubova
GemSeek & Roche nominated to win a prestigious award with pNPS GemSeek is a finalist at the European Customer Experience Awards in two categories: Best Use of Customer Insight & Feedback Best Use of Technology Our teams partnered with Roche to deploy our Predictive NPS (pNPS) model, which assigns an expected NPS score for consumers who had not responded to surveys. We supplemented the predictions with Root Cause Analysis (RCA),…

Creating Value for the Customers, With the Customers

Thea Denolyubova
Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research How can companies create more value for their customers and thus be more successful in achieving their business goals in 2023? We gathered leading industry experts at a roundtable discussion (organized in partnership with The Customer Centricity World Series Awards,) - Stuart McGown, Head of MI&Analytics at Philips,  Ivaylo Yorgov, a prominent CX analytics expert from…

Improving Bpost overall customer experience by utilizing existing data for vulnerability detection

Thea Denolyubova
customers  with at least one kind of vulnerability  signals of specific vulnerability detection types of vulnerabilities The Business Problem Bpost provides essential financial services to the majority of the Belgian population, staying true to their main business mission to “be and remain the human face in a digital and diverse society”.  As their service is an indispensable part of people’s lives it is crucial to provide equal access and quality…

Celebrating GemSeek and Bpost silver at International Customer Experience Awards™

Thea Denolyubova
Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research The International Customer Experience Awards 2022 took place last night and we are happy to announce we won silver in the Best Use of Insights and Feedback - Professional and Financial Services category! The winning project is a collaboration with Bpost (Belgian Post Group) who provide basic financial services to all citizens, including the most vulnerable.…