GemSeek is now part of Accenture Song
Accenture (NYSE: ACN) has completed its acquisition of GemSeek, a leading customer experience analytics provider helping global businesses understand customers through insights, analytics and AI-powered
The CX Cure for Pharma’s Industry Ailments
Pharma Industry and Customer Experience: A Hesitant Dance The concept of customer-centricity revolutionizing today’s business landscape is widely recognized. From the product-focused enterprises of the
Our healthcare CX experts spill it all: secret ingredients for best-in-class CX programmes
In the competitive world of healthcare, creating top-notch customer experiences is more than just being innovative. It requires a mix of knowledge, insights, and careful
RSNA 2023 Cognitive map
А report analysing social media conversations that identifies the most discussed key event topics and the top performing brands during their presence at the EXPO REAL 2023
From the Kitchen to the Customer: Crafting CX Like a Master Chef
We live in a world where experiences matter, often more so than the actual product or service received. Why? Because experiences represent the holistic customer
Emerging Trends in the Medical Equipment Industry: Segmentation, AI and Alternative Business Models
Addressing patients’ needs, fears, and expectations through patient experience programs, along with improving surgical team efficiency and reducing waiting times, can enhance surgical outcomes and create a patient-centric environment in healthcare.