The pilot edition of GemSeek Xperience Academy, the first CX technology talent development program in Europe, will soon finish

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research We're delighted to share some recent developments around the pilot season of the GemSeek Xperience Academy. We are on track to have the first wave of Xperience Academy alumni by the end of June, when participants will complete their final assignment, as well. Up till now, they have successfully completed the program curriculum and have been…

The customer-centric transformation of HeidelbergCement Group, enabled by GemSeek, recognised at the Customer Centricity World Series 2021

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research We are proud and humbled to announce that our project with HeidelbergCement Group was awarded at the Customer Centricity World Series virtual finals ceremony last night, May 19th 2021 in 3 categories: Business Change or Transformation B2B Customer Centricity OVERALL WINNER HeidelbergCement’s customer-centric transformation overcame competition from Volvo, Brenntag and others in the Business Change or…

Celebrating CX Impact with 4 wins at European Customer Centricity Awards

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research We had a great night of celebration at the European Customer Centricity Awards yesterday! Three of our clients’ core transformation projects won in the following categories: "Best CX Strategy" for our project with HeidelbergCement: "Business Transformation inspired by a customer-driven strategy" "Digital Transformation" and "Best measurement in CX" for our project with Signify: "Expanding the scope…

Global Internship Program Brings in Taiwanese Students to Sofia Office

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research This April GemSeek signed an agreement with Ming Chuan University (Taiwan) and data-driven marketing consultancy Ceresus to launch a 3-month long internship program and sharpen students' skills as future data scientists with hands-on training. Chia-yu Kao (Emma) and Yuan-hao Lee (Martin) joined GemSeek’s office in Sofia in early July as the first participants in the Global…