How A Leading MedTech Manufacturer Optimized Their Sleep & Respiratory Care Marketing Strategy by Studying the Communication Needs and Preferences of Physicians
Delving into a MedTech leader’s strategy: Unraveling the power of tailored research in shaping effective sleep care marketing through physician insights.
Leading the Way in Operating Room Maintenance: Leveraging Market Research for Predictive Service Delivery
The client wanted to become a leading provider of proactive and predictive surgery services. They used machine learning to create models that predict service needs in operating rooms, minimizing disruptions and maximizing efficiency. This helped improve patient outcomes and establish the client as a leader in the field.
A CX Impact project harnessed collective wisdom from customer feedback data and past improvements to quantify the impact of Signify’s CX program, leading to increased customer satisfaction and a holistic customer journey mindset.
GemSeek successfully enhanced a leading telco’s Experience Program by integrating Medallia solutions, analyzing customer data, and providing additional support, resulting in reduced churn, cost savings, and increased customer satisfaction across multiple markets.
How Roche Diagnostics uses predictive analytics to understand the voice of silent customers and drive targeted improvements
Roche Diagnostics partnered with GemSeek to leverage Predictive NPS and Root Cause Analysis, increasing visibility into customer experiences, identifying satisfaction drivers, and prioritizing improvements, leading to more effective communication and case resolution while enhancing customer loyalty and retention.
UPC Switzerland successfully utilized a machine learning model developed by GemSeek to predict and target SuperDetractors, significantly reducing customer churn by proactively offering tailored solutions, and later expanded the scalable model across multiple markets and business units.