Increasing revenue with GemSeek’s cloud customer & PX platform
30% increase in staff engagement 7% growth self-paid episodes 60% decrease in time spent on CX program management The business problem Understanding and working towards exceptional patient (PX) and customer experience is key for healthcare and wellness providers. PX platforms and programs provide for understanding the complexity of the relationship between patients and caregivers. Improvement initiatives have significant positive impact on clinical outcomes, staff satisfaction, referral rates and loyalty. Our…