Understanding customer interactions and experiences is crucial for organisational success. Yet, this alone offers only a partial view. To accurately gauge your market position, you must broaden your perspective. While customers may like your offerings, their loyalty could decline if they favour competitors.

At GemSeek, we recognise that monitoring CX performance isn’t sufficient. Our Competitive CX Benchmark solution delves deeper, analysing every touchpoint, product, and satisfaction driver. It’s more than just scores; it’s a comprehensive insight and analytics service contextualising your performance within market dynamics.

Unlike traditional metrics, Competitive CX Benchmark offers a detailed competitive landscape analysis, spotlighting areas of strength and improvement. With it, you can pinpoint differentiating touchpoints or drivers, enabling strategic decision-making to maintain your competitive edge, improve customer retention, and seize new growth opportunities.