Increase patient and staff satisfaction and become the hospital of choice with GemSeek PX Platform

Increase patient satisfaction, reduce workload and utilise the data you already have to transform patient lives.

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The benefits of a well-managed PX program

Strengthen employee engagement and retention

Improve clinical outcomes

Build a strong brand perception

Boost hospital workload through increased referrals of physicians

Increase revenue and profit margins

Strengthen employee engagement and retention

Improve clinical outcomes

Build a strong brand perception

Boost hospital workload through increased referrals of physicians

Increase revenue and profit margins

How will the GemSeek PX platform help achieve your goals

Automate processes to take off significant workload

Improve hospital employee experience by better optimising processes.

Increase response rate to understand patient needs

Develop an omnichannel strategy to engage more patients.

Assess patient risk satisfaction

Identify and assess high-risk patient to reduce potential readmissions and post-discharge complications.

Post-discharge follow-ups and SNF communications

Provide compassionate follow-up and SNF (skilled nursing facility) communication to ensure smooth recovery.

Automate processes to take off significant workload

Improve hospital employee experience by better optimising processes.

Increase response rate to understand patient needs

Develop an omnichannel strategy to engage more patients.

Assess patient risk satisfaction

Identify and assess high-risk patient to reduce potential readmissions and post-discharge complications.

Post-discharge follow-ups and SNF communications

Provide compassionate follow-up and SNF (skilled nursing facility) communication to ensure smooth recovery.

A success story from our clients

How a healthcare and wellness provider increased their revenue with the GemSeek PX platform?

Our client, one of the largest healthcare providers in Europe, had a fragmented and semi-automated patient and customer experience program.

We completely revamped it and allowed our client to get a complete real-time view of results, close-the-loop easily within 48 hours, engage staff and prioritise actions that matter.

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Why choose the GemSeek PX platform

Efficiency

Our platform serves as a one-stop-shop for staff & customer experience, complaints and service improvements and allows you to streamline processes and focus on strategic improvements.

Data depth

The platform’s advanced text analytics allow you to quickly diagnose improvement areas and sources of threats, and prioritize improvement programmes.

Leadership

Gain a leading position over other hospitals and achieve your satisfaction, performance goals becoming the preferred healthcare providers for patients.

Efficiency

Our platform serves as a one-stop-shop for staff & customer experience, complaints and service improvements and allows you to streamline processes and focus on strategic improvements.

Data depth

The platform’s advanced text analytics allow you to quickly diagnose improvement areas and sources of threats, as well as prioritize improvement programmes.

Leadership

Gain a leading position over other hospitals and achieve your satisfaction, performance goals becoming the preferred healthcare providers for patients.

A modular approach to crafting a holistic marketplace strategy

Competitive Intelligence

  • Identify growth opportunities in innovative areas
  • Develop cutting-edge products ahead of the curve
  • Design unique messaging and marketing content strategy
  • Target sales prospects with the right messages and close more deals

Advanced Analytics

  • Identify top priority patient segments and win market share or reduce churn
  • Unlock the power of user-generated content from social media, reviews, surveys, articles and more
  • Understand what drives hospitals’ operational and business KPIs and how they will change based on your actions

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