Increase patient and staff satisfaction and become the hospital of choice with the GemSeek PX Platform
Increase patient satisfaction, reduce workload and utilise the data you already have to transform patient lives.
Strengthen employee engagement and retention
Improve clinical outcomes
Build a strong brand perception
Boost hospital patient referrals
Increase revenue and profit margins
Strengthen employee engagement and retention
Improve clinical outcomes
Build a strong brand perception
Boost hospital workload through increased referrals of physicians
Increase revenue and profit margins
How will the GemSeek PX platform help achieve your goals
Automate processes to take off significant workload from your staff
Improve hospital employee experience by better optimising processes.
Increase response rate to better understand patient needs
Develop an omnichannel strategy to engage more patients.
Post-discharge follow-ups
Provide compassionate follow-up and receive continuous feedback on patient reported outcomes.
Automate processes to take off significant workload
Improve hospital employee experience by better optimising processes.
Increase response rate to understand patient needs
Develop an omnichannel strategy to engage more patients.
Assess patient risk satisfaction
Identify and assess high-risk patient to reduce potential readmissions and post-discharge complications.
Post-discharge follow-ups and SNF communications
Provide compassionate follow-up and SNF (skilled nursing facility) communication to ensure smooth recovery.
How a healthcare and wellness provider increased revenue with the GemSeek PX platform?
Our client, one of the largest healthcare providers in Europe, had a fragmented and semi-automated patient and customer experience program.
We completely revamped it and allowed our client to get a complete real-time view of results, close-the-loop easily within 48 hours, engage staff and prioritise actions that matter.
Efficiency
Our platform serves as a one-stop-shop for staff & customer experience, complaints,service and care improvements. It allows you to streamline processes and focus on strategic improvements.
Data depth
The platform’s advanced text analytics allow you to quickly diagnose improvement areas and sources of threats in great details. The built-in importance data modelling helps prioritize improvement programmes.
Leadership
Gain a leading position over other hospitals and achieve your satisfaction performance goals to become the preferred healthcare provider for patients.
Efficiency
Our platform serves as a one-stop-shop for staff & customer experience, complaints and service improvements and allows you to streamline processes and focus on strategic improvements.
Data depth
The platform’s advanced text analytics allow you to quickly diagnose improvement areas and sources of threats, as well as prioritize improvement programmes.
Leadership
Gain a leading position over other hospitals and achieve your satisfaction, performance goals becoming the preferred healthcare providers for patients.
A modular approach to crafting a holistic marketplace strategy
Competitive Intelligence
- Identify growth opportunities in innovative care and therapeutic areas or new markets.
- Develop services that truly meet the needs of your patients.
- Design unique messaging that resonates with patients.
Advanced Analytics
- Identify top priority patient segments and reduce churn.
- Unlock the power of patient-generated feedback from multiple sources, such as social media, reviews, surveys, articles and more.
- Understand what drives hospitals’ operational and business KPIs and how they will change based on your actions.
