[vc_row full_width=”stretch_row” css=”.vc_custom_1602074681929{background-image: url(https://gemseek.com/wp-content/uploads/2020/07/bg.jpg?id=5607) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”big_banner col-mb-70 col-pt-mb bg-mob consumer-goods”][vc_column width=”1/2″][vc_single_image image=”7980″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/2″][vc_column_text]

Increase proactive retention and improve customer service with Predictive NPS^®

Most of the benefits from your CX program – understanding customer needs, close-the-loop workflows, driving high-impact improvements – rely on the input you get from surveys. But if only a fraction of customers bother responding, how can you make sure that the decisions you take reflect the wishes of your whole customer base?

REQUEST A DEMO[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”col-mb-50 accelerating-analytics”][vc_column][vc_column_text el_class=”text-center”]

Are you ready to expand the scope and impact of your VoC program?

Predictive NPS gives you satisfaction scores of 100% of your customers at ANY moment of time[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”col-mb-50 desctop-vers”][vc_column][vc_single_image image=”8099″ img_size=”full” alignment=”center”][/vc_column][/vc_row][vc_row el_class=”mb-10 mob-vers full-img”][vc_column][vc_single_image image=”8019″ img_size=”full” alignment=”center”][/vc_column][/vc_row][vc_row el_class=”col-mb-50 mb-10″][vc_column][vc_column_text el_class=”text-center mb-10″]

Amplify the benefits of your CX program

Improved retention and increased satisfaction are just some of the benefits you will see with Predictive NPS[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”text-center desctop-vers analytical-modules col-mb-50″][vc_column width=”1/3″][vc_single_image image=”8077″ img_size=”full” alignment=”center” css_animation=”none”][vc_column_text]

Retain and Increase revenue from customers

Contact customers with low scores & solve issues. Identify upsell/cross-sell opportunities. Invite in referral/loyalty programs[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”8075″ img_size=”full” alignment=”center” css_animation=”none”][vc_column_text]

Increase relational NPS

The NPS score of customers contacted by Close the Loop calls can increase by at least 4 points[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”8076″ img_size=”full” alignment=”center” css_animation=”none”][vc_column_text]

Decrease cost-to-serve

Predictive NPS scores and detailed records available to customer agents, which help them serve callers more efficiently.[/vc_column_text][/vc_column][/vc_row][vc_row css_animation=”none” el_class=”text-center mob-vers”][vc_column el_class=”text-center”][vc_column_text]

[/vc_column_text][vc_column_text]

[/vc_column_text][vc_column_text]

[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” css_animation=”none” disable_element=”yes” el_class=”analytical-modules col-mb-50 col-pt-mb mb-10″ css=”.vc_custom_1673455637348{padding-top: 25px !important;padding-bottom: 25px !important;background-color: #fdf7ce !important;}”][vc_column width=”1/2″ el_class=”text-center”][vc_single_image image=”7994″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/2″ el_class=”pt-0″][vc_column_text el_class=”mb-10″]

Predictive NPS is available on Medallia Xchange

Predictive NPS is the first 3rd party application available for Medallia Experience Cloud. If you are already a Medallia customer, Predictive NPS can become an integral module of your existing setup quickly and cost-efficiently.

LEARN MORE[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text el_class=”text-center mb-10″]

How do we predict customer satisfaction?

We combine thousands of attitudinal data points and hundreds of behaviour factors into a machine learning model which predicts satisfaction levels for customers who don’t respond to surveys.[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”text-center col-mb-30 bg-mobile-size mb-pb-20 mb-10″][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″ css=”.vc_custom_1602074162229{padding-top: 60px !important;padding-right: 30px !important;padding-bottom: 60px !important;padding-left: 30px !important;background-image: url(https://gemseek.com/wp-content/uploads/2020/10/video-nps.png?id=7999) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_video link=”https://www.youtube.com/watch?v=14EYvQQ10rg” align=”center”][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row el_class=”col-mb-30 desctop-vers”][vc_column][vc_column_text el_class=”text-center”]

Trusted by

[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”trusted_col col-mb-30″ css=”.vc_custom_1594300975577{background-color: #f4f4f4 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_column css=”.vc_custom_1594193599337{padding-top: 15px !important;}”][vc_column_text el_class=”text-center” css=”.vc_custom_1602230295987{margin-bottom: 15px !important;padding-top: 0px !important;}”] [/vc_column_text][/vc_column][/vc_row][vc_row el_class=”col-mb-70 upc-switzerland”][vc_column][vc_row_inner][vc_column_inner width=”1/3″][vc_single_image image=”5527″ img_size=”full” alignment=”center”][/vc_column_inner][vc_column_inner width=”2/3″][vc_column_text]

UPC Switzerland

Predictive NPS is one of the greatest ideas since the invention of NPS, addressing a rather common (and growing) challenge, called “low response rates”.

David Patarica
Customer Experience & NPS Guru[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row el_class=”col-mb-30″][vc_column][vc_column_text el_class=”text-center”]

Some of success stories

[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”col-mb-70″][vc_column width=”1/2″ css=”.vc_custom_1602074402177{background-image: url(https://gemseek.com/wp-content/uploads/2020/07/consumer-h2.png?id=5916) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_single_image image=”5914″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/2″][vc_column_text]

Reducing mobile operator customers churn by 34% with predictive analytics

Predictive NPS helps UPC Switzerland save 34% more customers by accurately predicting which of them are unhappy even if they don’t reply to surveys

READ SUCCESS STORY[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”col-mb-70 featured_col bg-mobile-size” css=”.vc_custom_1602139094484{padding-top: 65px !important;padding-bottom: 50px !important;background-color: #f4f4f4 !important;}”][vc_column width=”1/2″ css=”.vc_custom_1602081981868{background-image: url(https://gemseek.com/wp-content/uploads/2020/07/consumer-a2.png?id=5604) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_single_image image=”5531″ img_size=”” alignment=”center”][/vc_column][vc_column width=”1/2″][vc_column_text]

Do you know your customers well enough?

Our customer analytics playbook offers a game plan to design and execute well-structured, easy to manage, high-impact customer experience insights and analytics programmes.

GET GUIDE[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”resources”][vc_column][vc_column_text el_class=”text-center”]

Latest Resources

[/vc_column_text][vc_row_inner css=”.vc_custom_1594195943856{margin-bottom: 50px !important;background-image: url(https://gemseek.com/wp-content/uploads/2020/07/resource-bg.png?id=5749) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” el_class=”resource-txt”][vc_column_inner][vc_basic_grid post_type=”post” max_items=”3″ item=”622″ grid_id=”vc_gid:1673455617856-ebb16a9a-ed4a-4″ taxonomies=”60″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1594195422390{margin-bottom: 50px !important;}”][vc_column width=”1/2″ el_class=”social_icn”][vc_raw_html]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[/vc_raw_html][/vc_column][vc_column width=”1/2″ el_class=”news_col”][vc_column_text]

See what’s new. Sign up for our newsletter:

[/vc_column_text][vc_btn title=”Subscribe now” style=”flat” color=”info” link=”url:%2Fget-in-touch%2Fsubscribe-for-newsletter%2F|||” el_class=”Btn-link Btn-link-blue”][/vc_column][/vc_row]