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Increase proactive retention and improve customer service with Predictive NPS®
Most of the benefits from your CX program – understanding customer needs, close-the-loop workflows, driving high-impact improvements – rely on the input you get from surveys. But if only a fraction of customers bother responding, how can you make sure that the decisions you take reflect the wishes of your whole customer base?
REQUEST A DEMO[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”col-mb-50 accelerating-analytics”][vc_column][vc_column_text el_class=”text-center”]
Are you ready to expand the scope and impact of your VoC program?
Predictive NPS gives you satisfaction scores of 100% of your customers at ANY moment of time[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”col-mb-50 desctop-vers”][vc_column][vc_single_image image=”8099″ img_size=”full” alignment=”center”][/vc_column][/vc_row][vc_row el_class=”mb-10 mob-vers full-img”][vc_column][vc_single_image image=”8019″ img_size=”full” alignment=”center”][/vc_column][/vc_row][vc_row el_class=”col-mb-50 mb-10″][vc_column][vc_column_text el_class=”text-center mb-10″]
Amplify the benefits of your CX program
Improved retention and increased satisfaction are just some of the benefits you will see with Predictive NPS[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”text-center desctop-vers analytical-modules col-mb-50″][vc_column width=”1/3″][vc_single_image image=”8077″ img_size=”full” alignment=”center” css_animation=”none”][vc_column_text]
Retain and Increase revenue from customers
Contact customers with low scores & solve issues. Identify upsell/cross-sell opportunities. Invite in referral/loyalty programs[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”8075″ img_size=”full” alignment=”center” css_animation=”none”][vc_column_text]
Increase relational NPS
The NPS score of customers contacted by Close the Loop calls can increase by at least 4 points[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”8076″ img_size=”full” alignment=”center” css_animation=”none”][vc_column_text]
Decrease cost-to-serve
Predictive NPS scores and detailed records available to customer agents, which help them serve callers more efficiently.[/vc_column_text][/vc_column][/vc_row][vc_row css_animation=”none” el_class=”text-center mob-vers”][vc_column el_class=”text-center”][vc_column_text]
Retain and Increase revenue from customers
Contact customers with low scores & solve issues. Identify upsell/cross-sell opportunities. Invite in referral/loyalty programs
[/vc_column_text][vc_column_text]
Increase relational NPS
The NPS score of customers contacted by Close the Loop calls can increase by at least 4 points
[/vc_column_text][vc_column_text]
Decrease cost-to-serve
Predictive NPS scores and detailed records available to customer agents, which help them serve callers more efficiently.
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Predictive NPS is available on Medallia Xchange
Predictive NPS is the first 3rd party application available for Medallia Experience Cloud. If you are already a Medallia customer, Predictive NPS can become an integral module of your existing setup quickly and cost-efficiently.
LEARN MORE[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text el_class=”text-center mb-10″]
How do we predict customer satisfaction?
We combine thousands of attitudinal data points and hundreds of behaviour factors into a machine learning model which predicts satisfaction levels for customers who don’t respond to surveys.[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”text-center col-mb-30 bg-mobile-size mb-pb-20 mb-10″][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″ css=”.vc_custom_1602074162229{padding-top: 60px !important;padding-right: 30px !important;padding-bottom: 60px !important;padding-left: 30px !important;background-image: url(https://gemseek.com/wp-content/uploads/2020/10/video-nps.png?id=7999) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_video link=”https://www.youtube.com/watch?v=14EYvQQ10rg” align=”center”][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row el_class=”col-mb-30 desctop-vers”][vc_column][vc_column_text el_class=”text-center”]
Trusted by
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UPC Switzerland
Predictive NPS is one of the greatest ideas since the invention of NPS, addressing a rather common (and growing) challenge, called “low response rates”.
David Patarica
Customer Experience & NPS Guru[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row el_class=”col-mb-30″][vc_column][vc_column_text el_class=”text-center”]
Some of success stories
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Reducing mobile operator customers churn by 34% with predictive analytics
Predictive NPS helps UPC Switzerland save 34% more customers by accurately predicting which of them are unhappy even if they don’t reply to surveys
READ SUCCESS STORY[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”col-mb-70 featured_col bg-mobile-size” css=”.vc_custom_1602139094484{padding-top: 65px !important;padding-bottom: 50px !important;background-color: #f4f4f4 !important;}”][vc_column width=”1/2″ css=”.vc_custom_1602081981868{background-image: url(https://gemseek.com/wp-content/uploads/2020/07/consumer-a2.png?id=5604) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_single_image image=”5531″ img_size=”” alignment=”center”][/vc_column][vc_column width=”1/2″][vc_column_text]
Do you know your customers well enough?
Our customer analytics playbook offers a game plan to design and execute well-structured, easy to manage, high-impact customer experience insights and analytics programmes.
GET GUIDE[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”resources”][vc_column][vc_column_text el_class=”text-center”]
Latest Resources
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