Increase proactive retention and improve customer service with Predictive NPS

Most of the benefits from your CX program – understanding customer needs, close-the-loop workflows, driving high-impact improvements – rely on the input you get from surveys. But if only a fraction of customers bother responding, how can you make sure that the decisions you take reflect the wishes of your whole customer base?

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Are you ready to expand the scope and impact of your VoC program?

Predictive NPS gives you satisfaction scores of 100% of your customers at ANY moment of time

Amplify the benefits of your CX program

Improved retention and increased satisfaction are just some of the benefits you will see with Predictive NPS

Retain and Increase revenue from customers

Contact customers with low scores & solve issues. Identify upsell/cross-sell opportunities. Invite in referral/loyalty programs

Increase relational NPS

The NPS score of customers contacted by Close the Loop calls can increase by at least 4 points

Decrease cost-to-serve

Predictive NPS scores and detailed records available to customer agents, which help them serve callers more efficiently.

Retain and Increase revenue from customers

Contact customers with low scores & solve issues. Identify upsell/cross-sell opportunities. Invite in referral/loyalty programs

Increase relational NPS

The NPS score of customers contacted by Close the Loop calls can increase by at least 4 points

Decrease cost-to-serve

Predictive NPS scores and detailed records available to customer agents, which help them serve callers more efficiently.

Predictive NPS is available on Medallia Xchange

Predictive NPS is the first 3rd party application available for Medallia Experience Cloud. If you are already a Medallia customer, Predictive NPS can become an integral module of your existing setup quickly and cost-efficiently.

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How do we predict customer satisfaction?

We combine thousands of attitudinal data points and hundreds of behaviour factors into a machine learning model which predicts satisfaction levels for customers who don’t respond to surveys.

Trusted by

 

UPC Switzerland

Predictive NPS is one of the greatest ideas since the invention of NPS, addressing a rather common (and growing) challenge, called “low response rates”.

David Patarica
Customer Experience & NPS Guru

Some of success stories

Reducing mobile operator customers churn by 34% with predictive analytics

Predictive NPS helps UPC Switzerland save 34% more customers by accurately predicting which of them are unhappy even if they don’t reply to surveys

READ SUCCESS STORY

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