Heidelberg Materials Accelerated its Customer-Centric Transformation Journey on 38 Markets with GemSeek‘s CX Platform
Heidelberg Materials partnered with GemSeek to implement a global CX framework across 25 markets in just 2 years, leading to a 10% increase in revenue, a 100% close-the-loop rate, and over 2,000 successful CX initiatives, while accelerating digital transformation and sustainability efforts.
Customer Experience in Healthcare: How to Switch from CX to Human
Learn more about the need for healthcare providers to view customers as human beings with unique needs and preferences and tailor their services accordingly.
Remote Patient Monitoring: From HealthCare to HomeCare
Discover the potential for RPM to be used in homecare settings, enabling patients to receive care in their own homes while still being monitored by healthcare providers.