Creating Value for the Customers, With the Customers
By understanding customer needs and preferences, healthcare providers can tailor their services to meet those needs and ultimately improve the overall customer experience.
GemSeek & Roche triumph at Customer Centricity World Series 2023 with predictive analytics project
GemSeek and Roche emerged as overall winners at the Customer Centricity World Series 2023, achieving top honors in ‘Best Measurement in CX’ and receiving commendation in ‘Customer Insight & Feedback VOC’ for their innovative project on Predictive NPS and Root Cause Analysis.
Driving Better Patient Outcomes: A Collective Commitment of Healthcare Providers and MedTech Companies to Superior Customer Experiences
Addressing patients’ needs, fears, and expectations through patient experience programs, along with improving surgical team efficiency and reducing waiting times, can enhance surgical outcomes and create a patient-centric environment in healthcare.
The Future of Customer Experience: Why and How Do You Need to Address Customers’ Needs Proactively
The leaders in CX don’t disengage from their customers once they’ve sold the product or the service. Wait for something to happen – they are proactive. Offer one-size-fits-all solutions – they personalize them. See great experiences as something premium – they deliver them to everyone.
The Unrealised Potential of Customer Insights in MedTech
Learn more about how customer insights can be leveraged in the MedTech industry to identify market opportunities and improve customer experience.
The CX Impact: Start with the end in mind. Proving the impact of CX programs
In the latest episode of “The CX Impact” podcast by GemSeek, customer experience experts discuss the importance of CX initiatives, maintaining customer connections, and the future of CX. They emphasize the need to understand data effectively, develop a CX program with clear business goals, and use a maturity framework to advance the company’s overall maturity level for greater success.