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Healthcare Insights, March 2024

In this edition:

Winning the Race in Healthcare: CX Insights for Enhanced Patient-Centered Care

Join us for an exciting webinar where experts from Roche Diagnostics and Forrester  will share the secrets of making healthcare services better with Competitive Customer Experience (CX) Benchmarking. Learn why the usual customer service scores aren’t enough in healthcare and how looking at the big picture with CX benchmarking can help. We’ll share stories and insights on how this approach helps make smarter decisions, keeps customers coming back, and finds new ways to grow. 

The European Congress of Radiology 2024
Brand Buzz Report

The 2024 European Society of Radiology Congress was held in Vienna 28 February – 3 March 2024. The congress was marked by a broad array of collaborative sessions, drawing insights from seasoned radiologists and interdisciplinary experts. Central to this year’s congress was an expansive programme dedicated to the latest in AI and machine learning in imaging, aimed at enriching the skill sets of both current practitioners and the rising stars of radiology. In this report you’ll find: 

☑️ Social Media Activity Trends         ☑️ Brand Engagement Rankings

☑️ Key Event Discussion Topics         ☑️ Brand Strategy Insights 

☑️ Top 4 High-Impact Posts               ☑️ Leading 20 Influencers 

The CX Cure for Pharma’s Industry Ailments

While some industries have fully embraced CX, pharma is moving slower due to the unique challenges and ethical questions it’s facing. Our colleague Mehmed Ramadan, a senior consultant, discusses the importance of rethinking CX for pharma and provides a step-by-step guide for companies to start making meaningful changes. This article shows how CX can be a game-changer in pharma, improving relationships with healthcare professionals and boosting business growth.

About GemSeek

Experience GemSeek’s insights and analytics tailored for the MedTech industry. We support global medical device manufacturers and healthcare providers in improving brand equity, product validation, and customer experience. As a trusted partner to leading medical equipment providers, we offer comprehensive customer experience programs and data-driven decision-making. Gain in-depth market understanding to enhance product strategy, competitive benchmarking, and customer satisfaction.

Contact our industry lead today for expert guidance.

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