Helping a Global OEM for Hospitals Achieve Higher NPS® Coverage & Proactive Measures though pNPS
We helped a client improve their Net Promoter Score (NPS) coverage and take proactive measures using Predictive NPS. By analyzing customer feedback and transaction data, we identified customers at risk of churning and provided insights on how to prevent it, resulting in increased customer loyalty and retention.
Digital Transformation: How a Digital Reinvention Helped Signify Expand the Impact of their B2B Customer Experience Program
We helped a client with digital transformation by creating a B2B customer experience program. By analyzing customer feedback and transaction data, we identified areas of customer dissatisfaction and provided actionable insights to address them, resulting in improved customer satisfaction and loyalty.
The Unexpected Depth of Text Data
Explore the complexity and depth of text data, highlighting its value in understanding customer feedback and sentiment.
CX Analytics: Taking the Complexity Out of It
Discover the importance of using clear, user-friendly analytics tools to make sense of CX data and derive actionable insights.
Bridging the Gap Between Patients and Physicians through AI & Machine Learning
The use of AI and ML can improve patient engagement and satisfaction, increase diagnostic accuracy, and enhance overall quality of care.
Hospital Patient Experience: Competitive Landscape Tracking, NPS & Complete Patient Feedback System
We assisted a hospital in monitoring patient experience and competitive landscape by utilizing Net Promoter Score (NPS) and a comprehensive patient feedback system. We analyzed the feedback received from the patients to identify areas that require improvement and provided actionable insights to address them. This approach led to a noticeable increase in patient satisfaction and loyalty.