MWC Barcelona 2021 Brand Buzz

Online analysis based on MWC Barcelona mentions in the period 28 Jun - 1 Jul 2021 MWC Barcelona 2021 opened the grand event season with a hybrid format on June 28th in Barcelona, Spain. The event's agenda covered inspirational keynotes from globally renowned speakers and included heated debates about the hottest topics in technology. This year's program focused heavily on 5G innovations. The organisers introduced the most promising Barcelona startups,…

Healthcare Insights, July 2021

Healthcare Insights, 07/21 GemSeek Success Story: Artificial Intelligence Will Lead the Way The CX Impact Podcast, Episode 14: From CX to EX MedTech News Update GEMSEEK SUCCESS STORY AI will lead the way: market mapping & opportunity assessment Our client, a well-recognized medical device company, had significantly expanded its investments in AI-based solutions. However, to get ahead of the competition in AI and set the trends, our client needed strategic…

Hospital Patient Experience: competitive landscape tracking, NPS & complete patient feedback system

4% revenue growth 10% increase in patient satisfaction 14% NPS score improvement 6 hospital branches implemented the PX program immediately The business problem Our client had to crack the complex competitive landscape and understand how to provide exceptional customer service to stand out. While working with an international hospital chain on creating its customised Patient Experience Program, we faced 3 main challenges. Our client lacked a deeper understanding of the…

AI will lead the way: market mapping & opportunity assessment

1 GLOBAL AI-START-UP ACCELERATOR PROGRAM 6 GROWTH STARTUP BUSINESS COLLABORATIONS 12 LONG-TERM HOSPITAL SOLUTION DEVELOPMENT 2 AI DEVELOPMENT FOCUS AREAS REVEALED As a result of the pandemic AI is currently no longer the top priority of both the MedTech giants and the healthcare systems. However, once we are able to look beyond the immediate demands that raised due to the COVID crisis, AI will again emerge as a key area…

Episode 14: From CX to EX

Firestart your journey with a linked 360 experience management program The long-awaited episode 14 is dedicated to one of the hottest industry topics - Experience Management (EX). In these session, we discuss the latest trends and the growing demand to link CX to EX, as well as what is the actual connection between these two. Stay tuned to learn which are the low-hanging fruits each company can take advantage of…

Healthcare Insights, June 2021

Healthcare Insights, 06/21 The COVID-19 effect: How did respiratory companies deal with the pandemic The CX Impact podcast, Episode 13: Transforming B2B CX CX Insights: CX management is the management of emotions MedTech news update COVID-19 CRISIS FLASHBACK How did respiratory companies deal with the crisis We’re taking a step aside to look back into how global respiratory care leaders dealt with the COVID-19 outbreak. Whilst countries reduced the spread…