How A Leading MedTech Manufacturer Optimized Their Sleep & Respiratory Care Marketing Strategy by Studying the Communication Needs and Preferences of Physicians
Delving into a MedTech leader’s strategy: Unraveling the power of tailored research in shaping effective sleep care marketing through physician insights.
GemSeek & Roche triumph at Customer Centricity World Series 2023 with predictive analytics project
GemSeek and Roche emerged as overall winners at the Customer Centricity World Series 2023, achieving top honors in ‘Best Measurement in CX’ and receiving commendation in ‘Customer Insight & Feedback VOC’ for their innovative project on Predictive NPS and Root Cause Analysis.
Healthcare Insights, May 2023
Join Philips, Teleflex and Butterfly Network for Roundtable Webinar on May 30th – explore the best practices that set leading MedTech companies apart and unlock the potential of customer experience intelligence
The Future of Customer Experience: Why and How Do You Need to Address Customers’ Needs Proactively
The leaders in CX don’t disengage from their customers once they’ve sold the product or the service. Wait for something to happen – they are proactive. Offer one-size-fits-all solutions – they personalize them. See great experiences as something premium – they deliver them to everyone.
GemTalks: Discover your spark
GemTalks is an innovative program that brings together accomplished professionals from diverse fields to share their experiences, challenges, and triumphs to inspire and foster learning of our teams.
Enabling Smarter CX Decisions at Scale With a Digital CX Impact Hub
A CX Impact project harnessed collective wisdom from customer feedback data and past improvements to quantify the impact of Signify’s CX program, leading to increased customer satisfaction and a holistic customer journey mindset.