The Voice of Lab Professionals: Experience Matters More than Product Improvements
The success of a lab depends on its employees and their satisfaction with their work environment. Improving lab professionals’ experiences can lead to better patient outcomes and overall success for the organization.
Trends & Forecasts in Cardiology: Predictive Algorithms will Improve the Overall Quality of Care
Discover highlights about the increasing adoption of telemedicine and remote patient monitoring, as well as the use of artificial intelligence and machine learning in the field.
Competitive CX Benchmark: How to Measure the Experience of Your Competitors’ Customers
This guide offers practical tips and advice for conducting a successful benchmarking study, including identifying relevant competitors, selecting the right metrics to measure, and interpreting the results.
Radiology Department Staff Shortage: Key contributing factors and how to address them
Explores some of the causes of the shortage and potential solutions, such as remote radiology services and improved working conditions to attract and retain staff.
Celebrating GemSeek and Bpost silver at International Customer Experience Awards™
The project involved using customer feedback data to identify areas for improvement and implementing changes to Bpost’s processes and services.
Predictive NPS is Highly Commended at ECCA
Our initiative, “Proactive & Personalised Customer Experience with Predictive NPS” was recognised in the Best Measurement in Customer Experience category.