How we help
Profitable Customer Growth
Our customer analytics solution will help you boost customer acquisition and reduce churn. It ensures your customer agents make accurate decisions WHO, WHY and HOW to target for optimal results and highest ROI.
Customer Experience Impact
Get to the next stage of your customer experience transformation journey. We will help you prove the financial value of your program and link strategic and individual customer initiatives to reduced churn and improved customer revenue.
Advanced Analytics in Telecommunications
Everything you need to know about implementing advanced analytics in your organization in one playbook.
All services:
Omnichannel Journey Management System
Track customer paths and get recommendations on how to nudge them to the next stage.
Dynamic Micro Segmentation
Improve retention and upsell efforts by crafting precisely targeted initiatives for the priority segments.
Marketing Mix Modelling
Define your optimal marketing spend levels across all channels and play around with different scenarios in our user-friendly simulator.
Competitive Benchmarking
Keep your finger on the pulse of the industry and adjust your brand, product and marketing strategies accordingly.
Innovation Roadmap
Understand what behaviours and trends garner the highest interest and emotional engagement with customers to generate and prioritise ideas for innovations.
Omnichannel Journey Management System
Track customer paths and get recommendations on how to nudge them to the next stage.
Dynamic Micro Segmentation
Improve retention and upsell efforts by crafting precisely targeted initiatives for the priority segments.
Marketing Mix Modelling
Define your optimal marketing spend levels across all channels and play around with different scenarios in our user-friendly simulator.
Competitive Benchmarking
Keep your finger on the pulse of the industry and adjust your brand, product and marketing strategies accordingly.
Innovation Roadmap
Understand what behaviours and trends garner the highest interest and emotional engagement with customers to generate and prioritise ideas for innovations.
Reducing mobile operator customers churn by 34% with predictive analytics
Predictive NPS® helps UPC Switzerland save 34% more customers by accurately predicting which of them are unhappy even if they don’t reply to surveys.
