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How Roche Diagnostics uses predictive analytics to understand the voice of silent customers and drive targeted improvements

Roche Diagnostics partnered with GemSeek to leverage Predictive NPS and Root Cause Analysis, increasing visibility into customer experiences, identifying satisfaction drivers, and prioritizing improvements, leading to more effective communication and case resolution while enhancing customer loyalty and retention.
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Success Stories

Unifying Insight: How we helped a Global MedTech Leader Enhance their Strategy by Merging Brand and Customer Experience Trackers

A global MedTech leader overcame the inefficiencies of managing separate tracking systems for brand performance and customer experience by adopting a unified strategy that not ...
Read more
HealthcareSuccess Stories

How A Leading MedTech Manufacturer Optimized Their Sleep & Respiratory Care Marketing Strategy by Studying the Communication Needs and Preferences of Physicians

Delving into a MedTech leader's strategy: Unraveling the power of tailored research in shaping effective sleep care marketing through physician insights.
Read more
HealthcareSuccess Stories

Leading the Way in Operating Room Maintenance: Leveraging Market Research for Predictive Service Delivery

The client wanted to become a leading provider of proactive and predictive surgery services. They used machine learning to create models that predict service needs ...
Read more
Success Stories

Enabling Smarter CX Decisions at Scale With a Digital CX Impact Hub

A CX Impact project harnessed collective wisdom from customer feedback data and past improvements to quantify the impact of Signify's CX program, leading to increased ...
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Success Stories

Supporting a Leading Telco: Medallia Program Management and Business Value Enhancement

GemSeek successfully enhanced a leading telco's Experience Program by integrating Medallia solutions, analyzing customer data, and providing additional support, resulting in reduced churn, cost savings, ...
Read more
HealthcareSuccess Stories

How Roche Diagnostics uses predictive analytics to understand the voice of silent customers and drive targeted improvements

Roche Diagnostics partnered with GemSeek to leverage Predictive NPS and Root Cause Analysis, increasing visibility into customer experiences, identifying satisfaction drivers, and prioritizing improvements, leading ...
Read more
SEE MORE
  • All
  • Healthcare
  • Success Stories
All
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  • Healthcare
  • Success Stories
Success Stories

Unifying Insight: How we helped a Global MedTech Leader Enhance their Strategy by Merging Brand and Customer Experience Trackers

A global MedTech leader overcame the inefficiencies of managing separate tracking systems for brand performance and customer experience by adopting a unified strategy that not ...
Read more
HealthcareSuccess Stories

How A Leading MedTech Manufacturer Optimized Their Sleep & Respiratory Care Marketing Strategy by Studying the Communication Needs and Preferences of Physicians

Delving into a MedTech leader's strategy: Unraveling the power of tailored research in shaping effective sleep care marketing through physician insights.
Read more
HealthcareSuccess Stories

Leading the Way in Operating Room Maintenance: Leveraging Market Research for Predictive Service Delivery

The client wanted to become a leading provider of proactive and predictive surgery services. They used machine learning to create models that predict service needs ...
Read more
Success Stories

Enabling Smarter CX Decisions at Scale With a Digital CX Impact Hub

A CX Impact project harnessed collective wisdom from customer feedback data and past improvements to quantify the impact of Signify's CX program, leading to increased ...
Read more
Success Stories

Supporting a Leading Telco: Medallia Program Management and Business Value Enhancement

GemSeek successfully enhanced a leading telco's Experience Program by integrating Medallia solutions, analyzing customer data, and providing additional support, resulting in reduced churn, cost savings, ...
Read more
HealthcareSuccess Stories

How Roche Diagnostics uses predictive analytics to understand the voice of silent customers and drive targeted improvements

Roche Diagnostics partnered with GemSeek to leverage Predictive NPS and Root Cause Analysis, increasing visibility into customer experiences, identifying satisfaction drivers, and prioritizing improvements, leading ...
Read more
SEE MORE

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