Higher NPS® coverage and proactive measures though pNPS

100% customer base coverage 500 000 individual tickets analysed 10 000 customers contacted proactively The business problem Our client, an OEM for hospitals, laboratories and end patients has been running an NPS program for over 10 years. The program had become stagnant, with low response rates and very reactive. Our task We were tasked to find ways for our customer to innovate and solve two main pain points: low response…

Hospital Patient Experience: competitive landscape tracking, NPS & complete patient feedback system

4% revenue growth 10% increase in patient satisfaction 14% NPS score improvement 6 hospital branches implemented the PX program immediately The business problem Our client had to crack the complex competitive landscape and understand how to provide exceptional customer service to stand out. While working with an international hospital chain on creating its customised Patient Experience Program, we faced 3 main challenges. Our client lacked a deeper understanding of the…

AI will lead the way: market mapping & opportunity assessment

1 GLOBAL AI-START-UP ACCELERATOR PROGRAM 6 GROWTH STARTUP BUSINESS COLLABORATIONS 12 LONG-TERM HOSPITAL SOLUTION DEVELOPMENT 2 AI DEVELOPMENT FOCUS AREAS REVEALED As a result of the pandemic AI is currently no longer the top priority of both the MedTech giants and the healthcare systems. However, once we are able to look beyond the immediate demands that raised due to the COVID crisis, AI will again emerge as a key area…

Product concept, price & GTM test

73% awareness 21% consideration 1,000 users in 1 year Our client Our client, a leading medical solutions provider, needed market intelligence support and strategic insights for the launch of its new Health cloud platform for hospital operational and financial improvement. In the course of the project execution, we went through four main stages: Competitive landscape analysis To help our client understand the competitive landscape, we mapped a wide range of…

Competitive intel & customer segmentation

8 immediate action plans across key markets 2 strategic acquisitions 21% increase in brand consideration 10% increase in brand preference The business problem Our client had to differentiate from the competition and offer complete solutions to improve its market position. While executing a project for one of our clients, an established medical device manufacturer, we had to develop solutions, addressing 4 main challenges. Our client was a late entrant with…