Leading Telecom Operator Understands Customer Pain Points in Greater Detail With Text Analytics
We used text analytics to understand customer pain points and improve customer experience for a client. By analyzing customer feedback, they identified areas for improvement and provided actionable insights to address them, resulting in improved customer satisfaction and loyalty.
Competitive Brand Perception & Market Pulse for a Global Health IT Leader
We helped a client understand their competitive brand perception using Market Pulse. By analyzing customer feedback and industry trends, they provided insights on the strengths and weaknesses of the client’s brand and its competitors, allowing the client to make informed decisions to improve their market position.
Strenghtening Presence of a MedTech Leader through Concept Testing in the Home Respiratory Services Domain
We conducted a concept test for a client in the home respiratory care services market. By analyzing customer feedback and industry trends, we provided insights on the most effective service concepts and pricing strategies, allowing the client to make data-driven decisions to improve their service’s success in the market.
Compliance & Fair Treatment with vCX in the Telco Industry
We helped a client in the telco industry ensure compliance and fair treatment using Voice of Customer (VoC) analytics. By analyzing customer feedback, we identified areas where the client was falling short on compliance and fair treatment and provided actionable insights to address them, resulting in improved customer satisfaction and loyalty.
Helping a Global OEM for Hospitals Achieve Higher NPS® Coverage & Proactive Measures though pNPS
We helped a client improve their Net Promoter Score (NPS) coverage and take proactive measures using Predictive NPS. By analyzing customer feedback and transaction data, we identified customers at risk of churning and provided insights on how to prevent it, resulting in increased customer loyalty and retention.
Digital Transformation: How a Digital Reinvention Helped Signify Expand the Impact of their B2B Customer Experience Program
We helped a client with digital transformation by creating a B2B customer experience program. By analyzing customer feedback and transaction data, we identified areas of customer dissatisfaction and provided actionable insights to address them, resulting in improved customer satisfaction and loyalty.