Company Snapshot – Columbo

SINCE 2021 For 20+ years, most believed we had only a few hours after a stroke to provide treatment—but the RapidAI founders were never satisfied with that thinking. They theorized that stroke evolution was highly variable, the conventional short treatment windows could be upended, and far more people with cerebrovascular disorders could be saved. They recognized that technology was the limiting factor even after an early NIH-funded, multicenter trial showed…

Healthcare Insights – November 2022

Healthcare Insights, 11/22 RSNA 2022: Brand Buzz Report Let's meet during RSNA 2022 Engage B2B Awards Finalists with Philips The New CX Management Book Premiere MedTech News Updates We've Upgraded Our Brand Buzz Report GET EXCLUSIVE INSIGHTS ON BRAND, PRODUCT AND INFLUENCERS BEFORE EVERYONE ELSE BRAND INFLUENCE SCORE Detect, analyse and measure how individual brands perform against their industry peers on LinkedIn and Twitter for a specific period of time…

Empowering Philips’ Go-to-Market Strategy through GemSeek’s Voice of the Customer (VOC) Simulator

The Business Problem Our client--Philips, transformed their product and solution development mindset through a customer-first approach, where the company's main focus in solution and product development is addressing their customers' most urgent needs. When Philips started working on an integrated solution for heart disease treatment, they reached out to us. We were tasked to ensure their successful positioning and launch. Our Solution Amid a raging COVID-19 pandemic, however, the needs…

InMoment 08/11

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Every 4 out of 5 unhappy customers are at risk of leaving and companies wouldn’t even know about them. So how do you rescue those customers in time? We created Predictive NPS as a solution that allows companies to radically increase their visibility of how their customers really feel at any given point in time. This…

Competitive NPS Program Revamp: Full Healthcare Portfolio​

The Business Problem Our client—a world leader in medical device and health IT — wanted to revamp their ongoing global competitive NPS program and the entire healthcare portfolio the program covers. The current competitive NPS program had limited access to target audience and was taking longer than expected. Any annual changes made consistent tracking a harder task to accomplish. Our Solution We designed a more actionable and consistent NPS program…

Healthcare Insights – October 2022

Healthcare Insights, 10/22 The Value of Competitive CX Benchmark SUCCESS STORY: Competitive Brand Perception & Market Pulse Meet Us at Web Summit 2022 MedTech News Updates SUCCESS STORY Grow and Retain More Customers through an Integrated Customer Approach Do you know what your customers and the customers of your competitors truly want? In this article, we unleash the full potential of your product and brand efforts through the power of…