Reshaping Hospital Care Model in Times of Crisis

The pandemic pushed healthcare systems to their limits. Priorities changed. New trends emerged as the healthcare industry dynamics shift every day. Telehealth is flourishing, while elective procedures are being halted. What’s the hospitals’ response and the implications on the MedTech industry? TABLE OF CONTENTS Elective Procedures > Teleservices > Supply Pact With MedTech > ASC’s Key Role in the Return of Elective Care > The Way Forward > Elective Procedures…

ECR 2020: Everything You Need to Know

This year’s European Congress of Radiology (ECR) is going entirely online. The programme concludes over 1,000 electronic poster presentations and recorded abstracts. In the spirits of healthcare, the ECR 2020 Online Virtual Expo features the latest medical imaging technology discoveries. The organisers have gathered companies attending from all over the world to showcase their newest breakthroughs. TABLE OF CONTENTS This year's supporting members? > What is the industry talking about?…
smart-home-with-mobile-phone

Emerging Design Trends: The #SmartHome Series

People are addicted to change. And whilst some keep it minimal to the way they dress, others take it to the next level in redesigning their homes. There are those smart home  who firmly believe technology is the future. So we listened to what they were saying. We scraped the internet to discover what’s the next big thing in smart home design and technologies. Our research covered social media conversations…
girl-on-a-laptop-making-a-podcast

Episode 4: The Human Experience in Healthcare

The Human Experience in Healthcare We will into the Patient experience world to learn how to provide compassionate care and why this leads to improvement in clinical, operational and financial outcomes. We provide many practical examples of how to start a patient experience program, run it smoothly and why we should shape our experience as humans (patients, physicians and providers) together. We discuss the impact of COVID-19 on PX and…

Episode 3: The Fastest Route to CX Success in Telco

Telco sector has lower NPS compared to many other industries and hasn’t seen much improvement recently. How you can close the gap and build successful CX program in telco? In this episode together with my guest Dave Patarica, CX telco expert with over 20 years of experience. we will zoom into customer makes the industry special, how you can prove the ROI of your program, and boost its impact. We…

What Made TELCO Customers Rave Despite the Lockdown?

We put our Text Analytics to work, analysing online user-generated content that could help telecommunication companies strengthen their communication strategy with clients. Our analysis focused on what telco customers talked about the most across different touchpoints throughout the entire customer journey so that we can present you some trending topics. For a few weeks, we gathered data from users on Twitter and forum platforms. Our key focus was tracking the sentiment of each…