Trends & Forecasts in Cardiology: Predictive Algorithms will Improve the Overall Quality of Care
Discover highlights about the increasing adoption of telemedicine and remote patient monitoring, as well as the use of artificial intelligence and machine learning in the field.
Competitive Benchmark for a POC Ultrasound Customer Service
We conducted a competitive benchmark study for a client in the point-of-care ultrasound market. By analyzing customer feedback and industry trends, they provided insights on the client’s strengths and weaknesses compared to their competitors, allowing the client to make informed decisions to improve their customer service and market position.
Competitive CX Benchmark: How to Measure the Experience of Your Competitors’ Customers
This guide offers practical tips and advice for conducting a successful benchmarking study, including identifying relevant competitors, selecting the right metrics to measure, and interpreting the results.
Radiology Department Staff Shortage: Key contributing factors and how to address them
Explores some of the causes of the shortage and potential solutions, such as remote radiology services and improved working conditions to attract and retain staff.
Empowering Philips’ Go-to-Market Strategy through GemSeek’s Voice of the Customer (VOC) Simulator
By collecting and analyzing customer feedback, we provided Philips with insights on customer needs and preferences. This allowed Philips to develop products and services that better met the needs of their customers, resulting in increased sales and customer loyalty.
Revamping Competitive NPS: Accelerating Insights for a MedTech Leader
Our client, a leading company in medical device and health IT, aimed to improve their global competitive Net Promoter Score (NPS) program and healthcare portfolio it covers. The existing program faced challenges in accessing the target audience and took longer than anticipated, making annual changes difficult to track consistently. Our new setup allowed the client to increase access to first-hand market insights from current potential and competitive customers by over 50%