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Competitive Benchmark for a POC Ultrasound Customer Service

We conducted a competitive benchmark study for a client in the point-of-care ultrasound market. By analyzing customer feedback and industry trends, they provided insights on the client’s strengths and weaknesses compared to their competitors, allowing the client to make informed decisions to improve their customer service and market position.

Revamping Competitive NPS: Accelerating Insights for a MedTech Leader

Our client, a leading company in medical device and health IT, aimed to improve their global competitive Net Promoter Score (NPS) program and healthcare portfolio it covers. The existing program faced challenges in accessing the target audience and took longer than anticipated, making annual changes difficult to track consistently. Our new setup allowed the client to increase access to first-hand market insights from current potential and competitive customers by over 50%