How to Link Customer Experience Metrics for Insurance with Business Results

Customer Experience is a very effective competitive differentiation tool for the insurance industry and in the recent years it has been growing in popularity and investments. However, the pressure on CX executive is increasing to demonstrate the clear link between customer experience metrics for insurance and their impact on financials and business growth. Incumbent insurers are competing on a complex and competitive market which abounds in insurtech companies, which have…
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Episode 5: Re-Energise Your CX Strategy

Your CX Program Needs a Fresh Perspective CX programs sometimes fail. The worst thing a CX leader can do in such situation is give up. Typically, when a customer experience initiative is not performing well enough, there are multiple ways to determine whether to continue further and workarounds to fill-in the gap before a crisis happens. In this episode of the CX Impact Podcast, we talk about what are the…

Company Snapshot of RapidAI

SINCE 2011 For 20+ years, most believed we had only a few hours after a stroke to provide treatment—but the RapidAI founders were never satisfied with that thinking. They theorized that stroke evolution was highly variable, the conventional short treatment windows could be upended, and far more people with cerebrovascular disorders could be saved. They recognized that technology was the limiting factor even after an early NIH-funded, multicenter trial showed…
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10+ Customer Referral Ideas To Increase The Success Of Your Bring-A-Friend Program

Referrals are good for your business As a customer you probably have one or even more stories of how your pizza delivery went wrong or how you got a bigger shoe size from your last online order. Think back about these events for a moment. The way that these mishaps were handled by the company – well or in a terribly annoying way - determine the story you are telling…

Health Providers: Impact & Priorities in the Post-Pandemic World

Health providers are exploring efficient options to resume standard operations (e.g. elective procedures) and respond to the newly established patient needs. The latter has driven significant changes in the primary care delivery. From current efforts of the diagnostic industry in dealing with the pandemic to reshaping basic flaws in the health system and taking precautions to be in a better position when planning for another crisis, this article not only…

Patient Feedback in Healthcare: EU Hospitals During COVID-19

COVID-19 changed everyone’s dynamic. From patients not being able to undergo elective procedures, to hospitals staying at the brink of exhaustion due to the shortage of personnel and vital ventilator machinery. Patient feedback in healthcare is on the rise. We scraped Google Reviews for honest patient experience feedback. That was the most efficient way to compare how things have changed from a patient’s perspective prior and after the coronavirus outbreak.…