Senior Consultant/Business Translator

Who we are? GemSeek Consulting Ltd. is international fast-growing predictive analytics company. Our mission is to deliver insights that are fact-based, focused on driving growth and have a quantifiable impact on business. We combine industry expertise, specialized customer and market research as well as analytical capabilities to create deep understanding of customers, competitors and market behaviour. We are Advisors for Growth! We attribute our growth and success to our exceptional…

Automation QA

Who we are? GemSeek Consulting Ltd. is international fast-growing predictive analytics company. Our mission is to deliver insights that are fact-based, focused on driving growth and have a quantifiable impact on business. We combine industry expertise, specialized customer research and quantitative analytical capabilities to create deep understanding of customers, competitors and market behaviour. We are Advisors for Growth! We attribute our growth and success to our exceptional employees! We don’t…
physician putting a cap on a patient part of a px platform

Increasing revenue with GemSeek’s cloud customer & PX platform

30% increase in staff engagement 7% growth self-paid episodes 60% decrease in time spent on CX program management The business problem Understanding and working towards exceptional patient (PX) and customer experience is key for healthcare and wellness providers. PX platforms and programs provide for understanding the complexity of the relationship between patients and caregivers. Improvement initiatives have significant positive impact on clinical outcomes, staff satisfaction, referral rates and loyalty. Our…

Episode 9: The Value of CX Recognition

Bring Awareness to Your CX Initiatives through CX Industry Recognition The dedicated work of a large number of organisations, institutions and associations make it possible for local CX networks, professionals and CX platforms to become a part of a global community. Industry awards are playing big role in this growing and evolving ecosystem. This episode of the CX Impact Podcast focuses on the value of CX awards and industry recognition.…

Episode 8: Choosing the Right CX Platform

How to choose the right platform for your CX initiatives Customer Experience Management technology market is growing rapidly. A few years back many new players were stepping in the market filling in different niches – for example, platforms specialised in a particular industry (B2B vs. B2C, insurance vs. telco, etc), operating in a specific region or company size (small, medium or large enterprise). Recently we've been observing a consolidation in…

Customer Experience Analytics: Silence is Golden. But Really?

Non-complaining customers, still to this day, take a large chunk of your customer base. They do, despite of companies using customer experience analytics, cause massive damage than the complaining ones. Here’s why you need to take care of them. TABLE OF CONTENTS Proactively ask your customers to voice their concerns > The Customer Complaint Iceberg > Which customer profile doesn’t complain? > Non-complainers, too, deserve your attention > The Service…