Healthcare Insights, June 2022

Healthcare Insights, 06/22 Customer Experience: The Future of Healthcare Meet Us at ECR 2022 Forbes Healthcare Summit 2022 MedTech News Updates THE CX IMPACT PODCAST: SEASON 2 Customer Experience: The Future of Healthcare Season's 2 episode 3 focuses on the future of healthcare. Our guest--seasoned healthcare leader Terry Coutsolioutsos shares viewpoints on how the healthcare domain will be moving towards more patient-centric way of providing care and delivering outstanding patient…

Forbes Healthcare Summit 2022: The Role of Innovation in Healthcare in Central and Eastern Europe

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Our team recently attended the Forbes Healthcare Summit 2022 in Bulgaria, which focused on innovation and the latest developments in healthcare in Central and Eastern Europe. Speakers and panelists at the event were unanimous in their belief that the local ecosystem has made huge steps in the past few years, catalysed by the COVID-19 pandemic and…

The pilot edition of GemSeek Xperience Academy, the first CX technology talent development program in Europe, will soon finish

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research We're delighted to share some recent developments around the pilot season of the GemSeek Xperience Academy. We are on track to have the first wave of Xperience Academy alumni by the end of June, when participants will complete their final assignment, as well. Up till now, they have successfully completed the program curriculum and have been…

Competitive Brand Perception & Market Pulse​

2x more respondents​ x3 ROI The business problem Our client, a global medical device and health IT leader, wanted to revamp their ongoing brand perception and market pulse study. The current setup allowed for very partial coverage, low actionability and dispersed reporting.​ Markets: USA, Japan, Germany, France, UK Our Solution GemSeek’s experience in MedTech and brand studies enabled transforming our client’s old mixed approach to a statistically proven one. The team collected insights on:​ The brand awareness, consideration, preference…

Home Respiratory Care Services & Concept Test

9% increase of customer base ↑ market position ↑ offerings and single out differentiating features The business problem A leading respiratory care supplier wanted to further strengthen their presence and ultimately, understand whether their innovative new service would be well accepted to solidify their position as a market leader in the United States. Our Solution In order to create a holistic picture behind the driving factors influencing choices and needs…

Nurses Week 2022 Brand Buzz

Online analysis based on #NursesWeek2022 mentions in the period May 1st - 31st 2022 May 6 - May 12 2022 The National Nurses Week is a global initiative that recognises hard work, passion, and dedication that nurses and caregivers across the world embody every single day. The main theme of 2022 activities is “invest in nursing and respect rights to secure global health”. We are taking a look into the…