Managing B2B Customer Experience: Essentials & Best Practices for Advanced CX Programs
What do you do with the customer data you collect? Whether it being survey feedback, past interactions data or NPS®, it gives one strategic advantage
Advancing Philips’ Go-to-Market Strategy for a Successful Surgery Product Re-Launch
We helped Philips improve their go-to-market strategy by using Voice of Customer (VoC) analytics. By analyzing customer feedback, we provided insights on customer needs and preferences, allowing Philips to develop products and services that met their customers’ needs, resulting in increased sales and customer loyalty.
Leading Telecom Operator Understands Customer Pain Points in Greater Detail With Text Analytics
We used text analytics to understand customer pain points and improve customer experience for a client. By analyzing customer feedback, they identified areas for improvement and provided actionable insights to address them, resulting in improved customer satisfaction and loyalty.
Competitive Brand Perception & Market Pulse for a Global Health IT Leader
We helped a client understand their competitive brand perception using Market Pulse. By analyzing customer feedback and industry trends, they provided insights on the strengths and weaknesses of the client’s brand and its competitors, allowing the client to make informed decisions to improve their market position.
Strenghtening Presence of a MedTech Leader through Concept Testing in the Home Respiratory Services Domain
We conducted a concept test for a client in the home respiratory care services market. By analyzing customer feedback and industry trends, we provided insights on the most effective service concepts and pricing strategies, allowing the client to make data-driven decisions to improve their service’s success in the market.
Compliance & Fair Treatment with vCX in the Telco Industry
We helped a client in the telco industry ensure compliance and fair treatment using Voice of Customer (VoC) analytics. By analyzing customer feedback, we identified areas where the client was falling short on compliance and fair treatment and provided actionable insights to address them, resulting in improved customer satisfaction and loyalty.