How UPC Switzerland retains 34% more customers annually with predictive analytics
UPC Switzerland successfully utilized a machine learning model developed by GemSeek to predict and target SuperDetractors, significantly reducing customer churn by proactively offering tailored solutions, and later expanded the scalable model across multiple markets and business units.
Competitive Benchmark for a POC Ultrasound Customer Service
We conducted a competitive benchmark study for a client in the point-of-care ultrasound market. By analyzing customer feedback and industry trends, they provided insights on the client’s strengths and weaknesses compared to their competitors, allowing the client to make informed decisions to improve their customer service and market position.
Improving Bpost Overall Customer Experience by Utilizing Existing Data for Vulnerability Detection
We helped BPost improve their overall customer experience by utilizing existing data for vulnerability detection. By analyzing customer feedback and transaction data, they identified areas of customer dissatisfaction and provided actionable insights to address them, resulting in improved customer satisfaction and loyalty.
Empowering Philips’ Go-to-Market Strategy through GemSeek’s Voice of the Customer (VOC) Simulator
By collecting and analyzing customer feedback, we provided Philips with insights on customer needs and preferences. This allowed Philips to develop products and services that better met the needs of their customers, resulting in increased sales and customer loyalty.
Revamping Competitive NPS: Accelerating Insights for a MedTech Leader
Our client, a leading company in medical device and health IT, aimed to improve their global competitive Net Promoter Score (NPS) program and healthcare portfolio it covers. The existing program faced challenges in accessing the target audience and took longer than anticipated, making annual changes difficult to track consistently. Our new setup allowed the client to increase access to first-hand market insights from current potential and competitive customers by over 50%
Advancing Philips’ Go-to-Market Strategy for a Successful Surgery Product Re-Launch
We helped Philips improve their go-to-market strategy by using Voice of Customer (VoC) analytics. By analyzing customer feedback, we provided insights on customer needs and preferences, allowing Philips to develop products and services that met their customers’ needs, resulting in increased sales and customer loyalty.